Customer Contract Admin Analyst - Urgent Need (Onsite)

MillenniumSoft Inc; Franklin Lakes (NJ); On-site; USD 71,000 - 87,000; Full time

Job summary

MillenniumSoft Inc. is seeking a Customer Contract Admin Analyst in Franklin Lakes, NJ for a 12-month contract. This on-site role is 40 hours per week, 1st shift, with W2 employment. The position focuses on distributor chargebacks, contract pricing, and master data management to support accurate billing and customer experience.

The candidate will analyze chargebacks, maintain customer data, and collaborate with SAP Vistex, JDE, SQL Server and Power BI to drive process improvements and accuracy.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• 1–3 years of experience in chargebacks, pricing claims, membership management, or contract operations.
• Strong technical skills with SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python.

Responsibilities

• Support distributor chargeback and sales trace processes, including submissions and disputes.
• Analyze and resolve chargeback, price variance, contract membership and central membership errors.
• Maintain accurate customer master data, cross references, and membership records.
• Perform customer and GPO member management activities per policy.
• Drive automation, standardization, governance and best practices across Contract Operations.
• Communicate with internal/external stakeholders to coordinate dispute information and resolutions.

Skills

Analytical skills

Problem solving

Communication

Team collaboration

Education

Bachelor’s degree preferred

Tools

SAP Vistex

JDE

TAHITI

MS Access

SQL Server

Excel

Power BI

Qlik

Python

Job description

Position : Customer Contract Admin Analyst
Location : Franklin Lakes, NJ
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client : Medical Devices Company
Job Category : Finance/Accounting
Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT
On site
Hourly Rate: $38

Job Description

Essential Responsibilities

• Support all aspects of the distributor chargeback and sales trace process, including submissions, resubmissions, denial dispositions, dispute resolution, chargeback settlements, and customer-related sales tracing errors.
• Analyze and resolve chargeback, price variance, contract membership, and central membership error types in accordance with applicable OLAs, SLAs, policies, procedures, and business guidelines.
• Maintain accurate customer master data, customer cross references, GPO membership records, and central membership alignment to support pricing accuracy and reduce financial risk.
• Perform customer and GPO member management activities, including eligibility auditing, roster additions, changes, deletions, migrations, transitions, and updates based on policy and customer designation.
• Drive automation, process standardization, governance, and best practices across Contract Operations to increase efficiency, consistency, data integrity, and customer experience.
• Leverage tools and systems including SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, and BOT capabilities to streamline and simplify operations.
• Maintain training materials, desktop procedures, and process documentation to support team effectiveness, knowledge sharing, and operational continuity.
• Communicate effectively with internal and external stakeholders to coordinate dispute information, follow up on open issues, and ensure timely resolution of customer, distributor, and contract discrepancies.

Qualifications

• Bachelor’s degree preferred, or equivalent relevant experience, with 1-3 years of experience or demonstrated knowledge in chargebacks, pricing claims, membership management, contract operations, contracting technologies, automation, analytics, master data management, IT development, or continuous improvement activities.
• Strong technical skills with applications and platforms such as SAP Vistex, JDE, TAHITI, MS Access, SQL Server, Excel, Power BI, Qlik, Python, ERP systems, reporting tools, and analytics solutions.
• Strong analytical and problem-solving skills with the ability to evaluate business drivers, identify root causes, and develop clear, practical solution recommendations.
• Strong communication, customer-centric, organizational, and stakeholder engagement skills with the ability to adapt to business needs while upholding company values.
• Innovative mindset with demonstrated ability to identify continuous improvement opportunities, champion change, support automation, and drive process excellence.
• Ability to plan, organize, prioritize, and manage a variable workload while meeting timelines and delivering accurate results.
• Self-motivated and able to work independently while contributing effectively in a team environment.