Chargebacks Analyst

Medline; Chicago (IL); Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Job summary

Medline in Mundelein, IL is seeking a Chargebacks Analyst for our Kitting division. This hybrid role processes chargeback submissions, researches discrepancies, and aligns strategies with management to improve overall processes.

The position requires 2+ years in data analysis with 1+ year in chargeback processing, strong Excel and SAP/Vistex experience, and excellent communication skills. Salary range is $67,000–$101,000 with bonus eligibility.

Qualifications

• Bachelor's degree in a business-related field.
• 2+ years of experience analyzing and reporting data to support business operations.
• 1+ year of chargeback analysis and processing experience.
• Experience analyzing data to identify issues, trends, or exceptions to drive improvement.
• Experience collaborating with internal and external resources to meet department goals.
• Ability to communicate professionally with internal teams, partners, and vendors.
• Detail-oriented with strong focus on deadlines.
• Experience in SAP and/or Vistex.
• Proficiency in Microsoft Excel.

Responsibilities

• Serve as initial point of escalation and provide resolution to incidents or issues.
• Monitor databases and reconcile discrepancies on partial or missed chargeback payments to avoid financial loss.
• Prepare and review reporting to meet the changing needs of the business.
• Validate the accurate distribution of chargeback and tracing files and accurate processing of any resulting discrepancies.
• Prioritize incoming chargeback related inquiries and apply detailed analysis.
• Monitor email box to ensure a timely response to vendors.
• Create fee agreements tied to vendor restrictions.
• Establish and maintain relationships with external and internal resources to facilitate timely processing of files and payments.
• Coordinate and execute effective training sessions as well as structure and review standard operating procedures (SOPs).
• Provide input to process improvement programs to help facilitate organizational change.
• Participate in functional and cross-functional team meetings to meet objectives and improve processes.

Skills

Data analysis

Communication

Attention to detail

Deadline-driven

Collaboration

SQL knowledge

Education

Bachelor's degree in business-related field

Tools

SAP

Vistex

Microsoft Excel

Job description

Job Summary

Medline has an immediate opening for a Chargebacks Analyst in our Kitting division! This position will be based out of our Mundelein, IL office and will offer a hybrid model of work. The Chargebacks Analyst is responsible for processing chargeback submissions and researching and resolving related discrepancies. This person will also communicate and work closely with management to align strategies that support continuous improvement for overall processes.

Job Description

Job Responsibilities:

• Serve as initial point of escalation and provide resolution to incidents or issues.
• Monitor databases and reconcile discrepancies on partial or missed chargeback payments to avoid financial loss.
• Prepare and review reporting to meet the changing needs of the business.
• Validate the accurate distribution of chargeback and tracing files and accurate processing of any resulting discrepancies.
• Prioritize incoming chargeback related inquiries and apply detailed analysis.
• Monitor email box to ensure a timely response to vendors.
• Create fee agreements tied to vendor restrictions.
• Establish and maintain relationships with external and internal resources to facilitate timely processing of files and payments.
• Coordinate and execute effective training sessions as well as structure and review standard operating procedures (SOPs).
• Provide input to process improvement programs to help facilitate organizational change.
• Participate in functional and cross-functional team meetings to meet objectives and improve processes.

Minimum Job Requirements

Education Typically requires a Bachelor's degree in a business-related field.

Work Experience At least 2 years of experience analyzing and reporting data to support business operation at least 1 year of chargeback analysis and processing experience.

Knowledge / Skills / Abilities Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions. Experience collaborating with internal resources and external resources to meet department goals within established timelines. Ability to communicate professionally with internal teams, partners, and vendors — both verbally and in writing. Detail-oriented and strict attention and appreciation for deadlines. Experience in SAP and/or Vistex. Proficiency in Microsoft Excel.

Preferred Job Qualifications:

• Education Bachelor's Degree
• Work Experience GTN
• Experience within Medical Device and/or Pharmaceutical Industries
• Experience working with and interpreting supplier agreements
• Exposure to and experience with SOX Controls
• Experience with Life Sciences Revenue Management Systems
• Knowledge / Skills / Abilities Ability to query and manipulate complex datasets using tools such as SQL, validate data accuracy, create reports, and communicate analytical findings to business stakeholders.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $67,000.00 - $101,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

• Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories.

To learn more about how Medline makes healthcare run better, visit www.medline.com.