Chargeback Recovery Manager - Lead Operations (Remote)

Topsteptrader; Omaha (NE); Hybrid; USD 100,000 - 107,500; Full time

Benefits offered by this job

Seven Company-paid Holidays

Competitive 401(k) matching

Health, dental, and vision insurance

Bonus for taking 5 consecutive vacation days

Food and groceries budget

Job summary

Topsteptrader is seeking a Manager, Chargeback Recovery to lead the execution of chargeback representment and recovery operations. The role includes managing the chargeback queue, overseeing the operations team, and ensuring adherence to SLAs while driving operational efficiency.

Ideal candidates will have over 4 years in payments or chargeback operations, including 2 years in leadership roles. The position offers remote and hybrid options, competitive 401(k), paid time off, and other benefits.

Qualifications

• 4+ years in payments, fraud, or chargeback operations.
• 2+ years in people management or team lead roles.
• Deep knowledge of card network dispute rules.

Responsibilities

• Lead the operations team and manage performance standards.
• Oversee chargeback queue operations and vendor relationships.
• Deliver performance reporting to leadership and identify staffing needs.

Skills

Payments operations

Fraud management

People leadership

Data analysis

BPO management

Tools

SQL

Excel

Job description

Topsteptrader is seeking a Manager, Chargeback Recovery to lead the execution of chargeback representment and recovery operations. The role includes managing the chargeback queue, overseeing the operations team, and ensuring adherence to SLAs while driving operational efficiency.

Ideal candidates will have over 4 years in payments or chargeback operations, including 2 years in leadership roles. The position offers remote and hybrid options, competitive 401(k), paid time off, and other benefits.