Chargeback Analyst Draper, UT

ESR Healthcare; Draper (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in financial services is seeking a Chargeback Analyst in Draper, UT. This hybrid role involves managing payment disputes, ensuring high-quality service, and requires strong analytical skills. Ideal candidates will have at least 2 years of relevant experience and excellent communication abilities.

Qualifications

• Minimum 2 years chargeback experience in payment card risk management.
• Minimum 2 years customer service experience.
• Strong data analysis and investigative reporting skills.

Responsibilities

• Process issuing chargebacks and merchant disputes.
• Communicate with customers regarding documentation requests.
• Ensure dispute milestones are met within time frames.

Skills

Data Analysis

Customer Service

Communication

Problem Solving

Attention to Detail

Excel

Job description

Chargeback Analyst Draper, UT

Chargeback Analyst, Payment Card Risk Management, Customer Service, Data Analysis, Payment Issues, MS Excel, Payment Services

Experience level: Mid-senior Experience required: 2 Years Education level: All education level Job function: Finance Industry: Financial Services Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa sponsorship eligibility: No
Note: This is a hybrid position, and we are seeking local candidates who are available to work onsite from Tuesday through Thursday..

Job Description:

This position will be a part of the Payment and Risk Operation team and will be responsible for:

Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
Processing chargebacks recon (Updating status of chargeback and review status)
Communicate with customers regarding documentation requests via email and phone calls
Ensure Dispute milestones are met within a time frame
Data entries related to chargeback
Professional Experience/Background to be successful in this role:

Has at least 2 years chargeback of payment card risk management experience
Has at least 2 years customer service experience
Meet service level and performance requirements to deliver high quality work
Possesses strong data analysis and investigative reporting skills
Able to solve transaction or payment issues without complete process guidance
Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
Has strong skills of using Excel and other software to create spreadsheets, models and reports
Ability to make sound judgment calls
Competencies (Attributes needed to be successful in this role):

Embodies BILL core values
Fast Learner/Tech Savvy
Excellent Communicator
Reliable Team Player
Attention to details
Self Starter able to think outside of the box
Thrives in a fast pace environment
Independent decision maker with the ability to confidently back up actions
Notes from Hiring Manager:

Work shift hours: 9-6pm CST
Interview process: Interviews will be via Zoom (2 round – HM, then Team Lead)
MUST HAVE:

Minimum 2 years chargeback of payment card risk management experience.
Minimum 2 years customer service experience.
Meet service level and performance requirements to deliver high quality work
Possesses strong data analysis and investigative reporting skills
Able to solve transaction or payment issues without complete process guidance
Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
Has strong skills of using Excel and other software to create spreadsheets, models and reports.