Chargeback Strategy & Revenue Protection Lead

Félix; Miami Beach (FL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

Stock options

401(k) with employer match

Health, dental, and vision plans

Unlimited PTO

Parental leave

Job summary

Félix is seeking a Chargeback Strategy & Operations Lead in the United States to own the end-to-end chargeback program. You will shape win-rate improvements, develop scalable processes, and collaborate with Fraud, Product, Compliance, and external partners to optimize disputes.

The role emphasizes advanced SQL, data-driven decision making, and strong cross-functional communication, with LATAM exposure and English proficiency as key assets.

Qualifications

• 4–7+ years in fraud/risk strategy with card authorization experience
• Advanced SQL and data-driven risk sizing
• Strong cross-functional communication in Fraud, Product, Compliance
• Advanced English; LATAM language skills a plus

Responsibilities

• Own end-to-end chargeback strategy for merchant acquiring and issuing sides.
• Define and refine representment strategy with evidence packages.
• Build playbooks, SOPs, and escalation paths for scalable operations.
• Identify and drive AI-powered efficiency improvements.
• Instrument dashboards to monitor win rates and dispute volumes.
• Evaluate tools and vendor programs; recommend build-vs-buy options.

Skills

Fraud risk strategy

Advanced SQL

Cross-functional collaboration

English proficiency

Tools

BigQuery

Job description

Félix is seeking a Chargeback Strategy & Operations Lead in the United States to own the end-to-end chargeback program. You will shape win-rate improvements, develop scalable processes, and collaborate with Fraud, Product, Compliance, and external partners to optimize disputes.

The role emphasizes advanced SQL, data-driven decision making, and strong cross-functional communication, with LATAM exposure and English proficiency as key assets.