Chargeback Operations Intern — Data & Disputes

Sezzle; Peru (IL); On-site; USD 8,100 - 9,700; Full time

Job summary

Sezzle is seeking a Chargeback Operations Intern to analyze and respond to card and ACH disputes, working with fraud, disputes, and customer teams. You will help determine actions on a case-by-case basis and suggest process improvements to scale operations.

The role is a full-time paid internship with a 9:00 am–5:30 pm Central Time schedule, Monday–Friday, offering opportunities to learn and advance in a growing fintech environment.

Qualifications

• Experience in analyzing data and making decisions in fast-paced environments.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.

Responsibilities

• Investigate disputed transactions and take action to resolve disputes within allowed timeframes.
• Collaborate with fraud, disputes, and other teams to determine next steps on a case-by-case basis.
• Analyze individual transactions using internal policies to identify patterns or trends.
• Understand systems and tools; analyze account patterns through data analysis.
• Work with analysts, data scientists, and engineering to improve loss-prevention processes and tools.
• Build domain knowledge of fraud prevention techniques and technologies.
• Maintain SLA targets for timely resolution of queued cases and minimize losses.
• Handle escalations professionally with internal and external stakeholders.
• Demonstrate experience with Claude or equivalent LLM tools to enhance productivity and research.

Skills

Data analysis

Attention to detail

Analytical thinking

Communication skills

Tools

Claude

Job description

Sezzle is seeking a Chargeback Operations Intern to analyze and respond to card and ACH disputes, working with fraud, disputes, and customer teams. You will help determine actions on a case-by-case basis and suggest process improvements to scale operations.

The role is a full-time paid internship with a 9:00 am–5:30 pm Central Time schedule, Monday–Friday, offering opportunities to learn and advance in a growing fintech environment.