Charge Back Associate

United States 2 Avis Budget Car Rental LLC; Virginia Beach (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Dis/

401(k) Retirement Plan with company 0

Full training to learn the business

Employee discounts on Avis/Budget cars

Employee Assistance Program

Job summary

Avis Budget Group is seeking a Chargeback Associate in Virginia Beach to manage internal and external inquiries and DMP chargeback functions. You will audit chargebacks, provide guidance, and collaborate with our offshore team to maintain open communication and high-quality output.

The role requires business/finance background and strong analytical and communication skills, with an hourly starting wage and potential bonuses. Benefits include comprehensive medical plans and retirement options.

Qualifications

• Business administration, finance, or related field
• 3–4 years’ experience is an advantage
• Ability to manage multiple priorities in a busy environment
• Strong analytical, verbal, and written communication skills
• Proficiency in MS Office Suite and PC systems
• Knowledge of banking rules and regulations helpful; accounting experience

Responsibilities

• Provide guidance, audits, testing and training daily
• Work closely with offshore team and maintain open communications
• Audit chargebacks to improve success rates
• Work in DMP portal, AMP, Oracle and process AR accounting
• Keep track of productivity to ensure quality of work
• Assist with team workflow and questions
• Respond to escalated or sensitive inquiries or chargebacks
• Subject matter expert to provide support for other Avis Budget Group regions
• Assist in developing new policies and procedures including SOPs
• Compile data for management and regular departmental reporting
• Perform standard duties to ensure offshore team is successful

Skills

Analytical skills

Verbal communication

Written communication

Attention to detail

Education

Business administration / Finance related degree

Tools

MS Office Suite

Job description

About the Role

Driven to be the Best People. Performance. Purpose. At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward. The Chargeback Associate is responsible for internal and external inquiries/chargebacks and all related aspects of DMP chargeback functions. Provide guidance, perform audits, testing and training daily. Work closely with our offshore team & keep open communications on any issues.

What You’ll Do:

• Provide guidance, perform audits, testing and training daily.
• Work closely with our offshore team & keep open communications on any issues.
• Audit chargebacks to improve success rates.
• Work in DMP portal, AMP, Oracle and process AR accounting functions.
• Keep track of all productivity to ensure quality of work is performed.
• Assist with team’s workflow and questions.
• Respond to escalated or sensitive inquiries or chargebacks.
• Subject matter expert to provide support for other Avis Budget Group regions.
• Assist in developing new policies and procedures as needed, keeping SOP’s utd.
• Compile data for management and regular departmental reporting.
• Perform standard duties to ensure offshore team is successful.

Perks You’ll Get:

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Accident Insurance, FSA, additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:

• Business administration, finance, or other related field, 3-4 years’ experience is an advantage
• Ability to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of work
• Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment
• Strong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalism
• Strong work-ethic and problem resolution skills are critical for success in this position
• Proficiency in MS Office Suite, ability to navigate various PC systems
• Knowledge of banking rules and regulations helpful; accounting experience.

The hourly starting salary for this position is $20.53 hourly. This position is also eligible for up to 5% bonus opportunities. [long-term incentive compensation awards].

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

Virginia Beach Virginia United States of America A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.