Airport Manager

United States 2 Avis Budget Car Rental LLC; Cleveland (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) matching

Employee discounts on Avis/Budget cars

Training program

Employee assistance program

Job summary

Avis Budget Group is seeking a results-driven leader to oversee rental operations at multiple airport locations. You will manage staff schedules, ensure excellent customer service, and support budget planning and HR policy implementation across sites.

The role requires a BA/BS, 1+ years in leadership, and strong analytical and communication skills to drive performance in a fast-paced environment. Travel is expected.

Qualifications

• BA/BS degree required or equivalent.
• Leadership and management experience (1+ years) essential.
• Experience in car/truck rental, HR, training, customer service or operations a plus.

Responsibilities

• Manage activities for multiple airport locations serving customers at the rental counter.
• Plan staffing schedules and oversee exempt and nonexempt staff.
• Address customer complaints promptly and effectively.
• Provide statistical information related to transactions and revenue projects.
• Assist in annual budget preparation and monitor gasoline pricing.
• Implement HR policies across locations.

Skills

Leadership

Management

Customer service

Analytical skills

Communication

Time management

Multi-tasking

Problem solving

Travel willingness

Education

BA/BS degree

Tools

MS Office

BART

O2

Job description

What You'll Do

• Manage all activities for multiple airport locations related to servicing of customers at the rental counter and arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental
• Manage, plan, and implement staffing schedules based on business demands and transaction levels and oversee exempt and nonexempt personnel
• Ensure customer complaints are handled and resolved in a timely and effective manner
• Provide statistical information relating to transaction and revenue projects
• Assist management in the preparation of annual budget
• Monitor the price of gasoline charges currently being paid
• Implement HR policies

Perks You'll Get

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• Contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For

• BA/BS - Bachelor’s Degree or equivalent required
• 1 + years of leadership and management experience
• Experience in car/truck rental preferred, human resources, training, customer service and general operations.
• Working knowledge of P&L
• Strong decision making ability and independent judgment to establish operational plans, within operational guidelines and in support of the business plan.
• Strong analytical and math skills.
• Must be able to review numerous reports and other sources of data in an effort to determine best course of action.
• Excellent management skills.
• Must be able to provide direction and support to a large number staff
• Very strong communication skills, including the ability to clearly articulate company vision as well as communicate accurate day-to-day operations information to a wide variety of audiences, including staff, operations management, independent contractors and vendors.
• Very strong organization and administration skills to ensure day to day smooth operations with detailed, accurate records.
• Strong time-management and multi-tasking skills with the capability to determine priorities in a fast paced, changing environment.
• Strong customer service skills.
• Must be able to provide good customer service directly to customers, and prioritize operations based on customer rental needs.
• Strong problem-solving skills and results-driven orientation.
• Ability to demonstrate the drive to achieve results and continuous improvement.
• Ability to manage performance of staff to drive district results.
• Working knowledge of MS Office, BART & O2
• Willingness to travel

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Cleveland Ohio United States of America A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.