Customer Experience Champion [Chapman Hwy, PT]

Harper Auto Wash; Knoxville (TN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Short & Long Term Disability

Employer Paid Life Insurance

Paid Holidays

Paid Vacation

Paid Sick Time

Opportunities for Advancement

Healthy Work/Life Balance

Job summary

Harper Auto Wash, LLC in Knoxville, TN is seeking a Customer Experience Champion to greet customers, explain services, and help guide cars through wash tunnels and interior cleaning tasks. This full-time, high-energy role emphasizes a customer-first approach and teamwork.

You will work on a fast-paced team, lift at least 20 lbs, and stand long hours. Pay starts at $14 per hour plus tips, with benefits including medical, dental, vision, and a 401(k).

Qualifications

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.
• Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle in Neutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct a brief high-pressure spray on before vehicles enter the wash.
• Work efficiently as part of a team-based cleaning process.
• Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
• Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes.
• Assist with regular cleaning and maintenance of equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbs as needed for job duties.
• Be able to stand on your feet for long periods of time and work efficiently in a fast-paced setting.
• Work in all weather conditions (heat, cold, etc.).

Responsibilities

• Guide customers and explain services in a friendly, professional manner.
• Safely guide vehicles through the wash tunnel and prep vehicles for cleaning.
• Perform interior cleaning tasks including window cleaning, vacuuming, and tire shine.
• Assist with regular cleaning and maintenance of equipment and workspace.
• Ensure compliance with company policies to maintain high-quality customer experiences.

Job description

Job Summary

Customer Experience Champions are the face of Harper Auto Wash and play a crucial role in creating great customer experiences. Success requires a genuine passion for customer service, cheerfulness, and authenticity. More than just recruiting 'car cleaners', Harper Auto Wash is building an enthusiastic, high-energy, customer experience obsessedteam. This team also happens to clean cars!

If creating incredible customer experiences in a modern, high-energy, good-vibes, car wash facility intrigues you, we are a growing company with a variety of exciting career paths!

>>> Customer Experience Champions typically become all-stars in 1 of 3 distinct roles:

• Sales! (explaining the value of "unlimited passes" to customers at thepay-stations)
• Wash Tunnel! (carefully guiding and prepping vehicles into the wash tunnel)
• Interior Cleaning! (working with a team to clean windows, vacuum, apply tire shine, etc.)

Most Customer Experience Champions become all-stars in all 3 roles!

This full-time position is located at the Chapman HighwayHarper Auto Wash, paying $14 per hour plus tips!

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Short & Long Term Disability
• Employer Paid Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Sick Time
• Opportunities for Advancement
• Healthy Work/Life Balance

Requirements

Customer Service & Professionalism

• Provide friendly and enthusiastic customer service at all times.
• Act as the face of Harper Auto Wash by warmly greeting every customer with a smile.
• Communicate clearly using eye contact and exaggerated hand gestures when guiding customers.
• Assist customers by explaining procedures and answering questions professionally.

Vehicle Handling & Safety

• Correctly prep vehicles by performing visual inspections and ensuring all safety precautions are met.
• Safely guide vehicles into the wash tunnel, ensuring proper placement on the conveyor belt.
• Confirm that customers place their vehicle inNeutral before entering the wash.
• Inspect truck beds and roof racks for loose items or safety concerns.
• Conduct abrief high-pressure spray on before vehicles enter the wash.

Interior Cleaning Responsibilities

• Work efficiently as part of a team-based cleaning process.
• Perform interior window cleaning, dashboard wiping, vacuuming, and tire shining according to standard procedures.
• Follow time management guidelines, ensuring vehicles are cleaned efficiently within set timeframes.

General Duties & Physical Requirements

• Assist with regular cleaning and maintenance of equipment and the work environment.
• Follow all company procedures and policies, ensuring a consistent and high-quality customer experience.
• Lift at least 20 lbs as needed for job duties.
• Be able to stand on your feet for long periods of timeand work efficiently in a fast-paced setting.
• Work in all weather conditions(heat, cold, etc.).

Eligibility Requirements

• Driver's License
• Pass drug screening as required by company policy

About Us

About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.