Channel Renewals Representative

InnovatePro Management USA LLC; Portland (ME); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

401(k) with employer match (50% up to

Medical, dental, and vision coverage

HSA with company contribution

Life and AD&D insurance (2x salary, up

Job summary

Velotic in the United States is seeking a Channel Renewal Representative to manage software renewals through our partner network. You will own a portfolio of upcoming renewals and work closely with partners to keep customers supported and protect recurring revenue.

This relationship-led role requires you to stay ahead of deadlines, understand partner and customer needs, and coordinate with Channel, Sales, Customer Success, Finance and Operations to resolve renewal questions and drive broader

Qualifications

• 3-5 years’ experience in software renewals or related commercial roles.
• Ability to manage a portfolio, meet deadlines, and follow through.
• Strong communication and relationship-building with partners.
• Commercial judgement on pricing and customer needs.
• Experience with channel partners or industrial software is a plus.

Responsibilities

• Own and progress a portfolio of partner-led renewals from engagement to completion.
• Build day-to-day relationships with channel partners as their main renewal contact.
• Share accurate renewal information with partners and document next steps.
• Assess customer usage, requirements and renewal risks with internal teams.
• Prepare renewal proposals and guide commercial discussions.
• Identify opportunities for longer-term commitments and coordinate with teams.
• Maintain accurate opportunities, forecasts and CRM records.
• Escalate at-risk renewals with a clear action plan.
• Collaborate with Channel, Sales, Customer Success, Finance and Operations.
• Share partner feedback to improve renewal experience.

Skills

Renewals

Channel management

Account management

Customer success

Relationship building

Tools

CRM software

Forecasting tools

Salesforce

Job description

WHO WE ARE

Velotic is a newly-formed independent software company with a pure-play focus on industrial operations. We unite two category-defining portfolios – ThingWorx and Kepware (formerly part of PTC) and Proficy (formerly part of GE Vernova) – to transform industrial manufacturing, at scale. With $350M in annual revenue, a global footprint across a range of industries, a legacy customer base, and our intelligent data connectivity systems and AI solutions, we are one of the world's largest independent software companies focused on industrial operations – here to power the future of manufacturing.

OUR MISSION

Enabling the world's industrial producers to do the right things right—across every shift, every plant, every day. We help manufacturers prosper by equipping them with software-defined, data-driven production systems that elevate quality, accelerate cycle times, improve resilience, and enable sustainable profit growth.

WHY THIS IS A ONCE-IN-A-CAREER OPPORTUNITY

Lead in a market undergoing significant disruption and growth from cloud migration to edge intelligence to AI-powered industrial automation. Join a culture defined by ambition, authenticity, speed, teamwork, and the belief that manufacturing can meaningfully improve the world. Competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate.

ROLE SUMMARY

About the Role: We are looking for a Channel Renewal Representative to manage software renewals through our partner network. You will own a portfolio of upcoming renewals, work closely with partners to keep customers supported and help protect and grow recurring revenue. This is a relationship-led commercial role. You’ll need to stay ahead of deadlines, understand what each partner and customer needs, and bring the right people together to resolve issues before they put a renewal at risk.

KEY RESPONSIBILITIES

• Own and progress a portfolio of partner-led renewals from early engagement through to completion.
• Build productive day-to-day relationships with channel partners and act as their main point of contact for assigned renewals.
• Share accurate renewal information with partners, agree next steps and follow up consistently.
• Understand customer requirements, usage and potential risks by working with partners and internal teams.
• Prepare renewal proposals and support commercial discussions in line with Velotic’s policies.
• Identify opportunities for expanded use or longer-term commitments and work with partners and account teams to pursue them.
• Keep opportunities, forecasts and customer records accurate and up to date in our CRM and other systems.
• Escalate at‑risk, complex or delayed renewals early, with a clear summary of the issue and a proposed path forward.
• Work with Channel, Sales, Customer Success, Finance and Operations colleagues to resolve partner and customer questions.
• Share partner feedback and ideas that could improve the renewal experience.

QUALIFICATIONS

• 3-5 years’ experience with 2 years’ experience in software renewals, account management, customer success, inside sales or a similar commercial role.
• The ability to manage a portfolio of opportunities, prioritise deadlines and follow through on commitments.
• Strong communication and relationship-building skills, with a collaborative approach to working with partners.
• Commercial judgement and confidence discussing pricing, proposals and customer needs.
• Comfort using CRM data to manage your pipeline and provide an accurate forecast.
• Curiosity, attention to detail and a practical approach to solving problems.
• Experience working with channel partners or in industrial software is an advantage.

WHAT SUCCESS LOOKS LIKE

You consistently protect recurring revenue by identifying renewal risks early and working with partners to prevent avoidable churn. You build trusted, productive relationships with partners, maintain a reliable forecast and keep renewals moving to a timely close. Your work gives the wider team clear visibility of risks, opportunities and the actions needed to deliver strong retention results.

LEVEL AND COMPENSATION

The anticipated annual salary range for this position is between $85,000-100,000 OTE. The anticipated annual salary range encompasses both the base salary and the on-target incentive compensation that may be attained in this role. The salary range reflects a good‑faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location.

PAY AND BENEFIT PACKAGE

• Competitive compensation
• 401(k) with employer match (50% up to 8%)
• Medical, dental, and vision coverage
• HSA with company contribution
• Life and AD&D insurance (2x salary, up to $1m)

EQUAL OPPORTUNITY STATEMENT

Velotic is committed to building a diverse and inclusive workplace.

ARE YOU READY TO JOIN US?

This is your chance to:

Join a leader in a market undergoing significant disruption and growth from cloud migration to edge intelligence to AI-powered industrial automation. Be part of a culture defined by ambition, authenticity, speed, teamwork, and the belief that manufacturing can meaningfully improve the world. Enjoy competitive benefits, compensation and long-term impact on how the world’s industrial companies operate, automate, and innovate.

ABOUT US

Velotic is a newly-formed independent software company with a pure-play focus on industrial operations. We unify two category-defining portfolios – ThingWorx and Kepware (formerly part of PTC) and Proficy (formerly part of GE Vernova) – to transform industrial manufacturing, at scale. With $350M in annual revenue, a global footprint across a range of industries, a legacy customer base, and our intelligent data connectivity systems and AI solutions, we are one of the world's largest independent software companies focused on industrial operations – here to power the future of manufacturing.