Channel Development Lead

Ladders; United States; Remote; USD 115,000 - 158,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off

Disability coverage

Life insurance

Job summary

The Ladders is seeking a Channel Development Lead to join our team, focused on the Healthcare space. You will guide strategic initiatives that improve operational performance and enhance the member experience, turning priorities into actionable programs with measurable results.

Based remotely in the United States, you will partner with senior leaders, surface risks, and drive progress in a fast-moving environment through cross-functional collaboration and data-driven decision making.

Qualifications

• 3+ years in call center, sales operations, or customer service operations.
• Experience leading cross-functional initiatives in business transformation or process improvement.
• Strong communication skills for updating senior leaders on project status and risks.
• Analytical skills to identify trends and performance gaps from operational data.
• Ability to resolve complex operational issues independently in a fast-paced environment.
• Experience influencing stakeholders to drive initiatives without direct authority.

Responsibilities

• Own strategic initiatives and complex projects from planning to execution
• Develop project plans, roadmaps, and executive-level status reports for transparency
• Identify operational gaps and risks through data analysis and stakeholder engagement
• Lead initiatives to improve member experience and operational performance
• Translate business strategies into actionable programs and measurable outcomes
• Adapt quickly to shifting priorities and urgent business needs
• Serve as a trusted partner to executives, providing strategic insights and visibility into risks

Skills

Program management

Stakeholder management

Data analysis

Operational excellence

Communication

Job description

For our client, we are seeking a Channel Development Lead to join the team of a leader in the Healthcare space. This role will guide strategic initiatives that strengthen operational performance and support the delivery of a better member experience. You will lead complex, cross-functional work from planning through execution, turning business priorities into clear action plans and measurable results. The position partners closely with senior leaders to surface risks, provide visibility, and help drive consistent progress in a fast-moving environment.

Location: Remote

Compensation: $115,200 – $158,400 annually

Responsibilities

• Own strategic initiatives and complex projects from planning to execution
• Develop project plans, roadmaps, and executive-level status reports for transparency
• Identify operational gaps and risks through data analysis and stakeholder engagement
• Lead initiatives to improve member experience and operational performance
• Translate business strategies into actionable programs and measurable outcomes
• Adapt quickly to shifting priorities and urgent business needs
• Serve as a trusted partner to executives, providing strategic insights and visibility into risks

Qualifications

• 3+ years in call center, sales operations, or customer service operations
• Proven ability to manage multiple high-priority projects with competing deadlines
• Experience leading cross-functional initiatives in business transformation or process improvement
• Strong communication skills for updating senior leaders on project status and risks
• Analytical skills to identify trends and performance gaps from operational data
• Ability to resolve complex operational issues independently in a fast-paced environment
• Experience influencing stakeholders to drive initiatives without direct authority

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Paid time off, including personal holidays and parental leave
• Short-term and long-term disability coverage
• Life insurance and additional wellness opportunities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.