Manager, Customer Loyalty & Engagement | Remote US

Ladders; United States; Remote; USD 102,000 - 177,000; Full time

Benefits offered by this job

401(k) plan participation

Vacation time 120 hours/year

Sick time 40–56 hours/year

Holiday pay 13 days/year

Personal and family time 40 hours/year

Parental leave 480 hours/year

Bereavement leave 240 hours

Job summary

Ladders in the United States is seeking a Manager, Customer Loyalty & Engagement to lead loyalty programs and customer activation in a remote-capable healthcare environment. You will partner with field sales and internal teams to build account-specific plans and guide onboarding.

The role focuses on increasing participation, improving program effectiveness, and delivering a seamless customer journey. Requirements include a bachelor's degree, 6+ years in marketing or customer engagement, and

Qualifications

• Bachelor's degree required.
• 6+ years in marketing, customer engagement, or related fields.
• Proven relationship-building and influencing skills.
• Strong project management and organizational abilities.
• Willingness to travel up to 30%.

Responsibilities

• Lead onboarding and implementation of customer loyalty programs.
• Serve as the primary contact during customer adoption phases.
• Develop account-specific engagement plans to drive activation.
• Identify customer needs and maximize program participation.
• Deliver training and support to enhance customer value from initiatives.
• Act as a liaison between customers and field sales teams.
• Monitor program effectiveness and identify enhancement opportunities.

Skills

Relationship building

Influencing

Project management

Communication

Presentation

Multitasking

Travel readiness

Education

Bachelor's degree

Job description

For our client, we are seeking a Manager, Customer Loyalty & Engagement to join the team of a leader in the Healthcare space.

This role will lead customer loyalty and engagement efforts that support adoption, activation, and long-term value realization across a complex healthcare environment. The manager will partner closely with field sales and internal stakeholders to build account-specific plans, guide onboarding, and strengthen customer relationships. Success in this position will come from driving participation, improving program effectiveness, and creating a seamless experience for customers throughout their journey.

Location: Remote

Compensation: $102,000 – $177,100 annually

Responsibilities

• Lead onboarding and implementation of customer loyalty programs
• Serve as the primary contact during customer adoption phases
• Develop account-specific engagement plans to drive activation
• Identify customer needs and maximize program participation
• Deliver training and support to enhance customer value from initiatives
• Act as a liaison between customers and field sales teams
• Monitor program effectiveness and identify enhancement opportunities

Qualifications

• Bachelor's degree required
• 6+ years in marketing, customer engagement, or related fields
• Proven relationship-building and influencing skills
• Strong project management and organizational abilities
• Excellent communication and presentation skills
• Experience managing multiple initiatives simultaneously
• Willingness to travel up to 30% as needed

Benefits

• 401(k) and pension plan participation
• 120 hours of vacation per year
• Sick time ranging from 40 to 56 hours per year based on location
• 13 days of holiday pay annually, including floating holidays
• Up to 40 hours of personal and family time per year
• 480 hours of parental leave within one year of a child's birth/adoption
• 240 hours of bereavement leave for immediate family members

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.