Channel & Client Insights Strategist

Bank of America; Jacksonville (FL); On-site; USD 84,000 - 124,000; Full time

Benefits offered by this job

Discretionary incentive plan

Industry-leading benefits

Job summary

Bank of America is seeking an analytics professional to join the Analytics, Modeling & Insights (AMI) team. The role focuses on turning data into actionable insights across consumer channels, to guide decision making and improve client experiences.

You will develop client profiles, segments, and narratives, using SQL and analytics tools to support enterprise decisions and strategy across multiple touchpoints.

Qualifications

• Bachelor's degree or higher in a quantitative field.
• Experience performing quantitative analysis using large, multi-source data sets.
• Proficiency in SQL and at least one analytical language (Python, R, SAS).
• Ability to structure ambiguous business questions and translate into actionable recommendations.

Responsibilities

• Develop Client and Channel Insights by analyzing data to identify patterns and opportunities.
• Understand client behaviors and journeys across touchpoints and channels.
• Create segments and audiences to inform targeted decisions.
• Apply advanced analytics to evaluate trends, cohorts, and performance.
• Assess channel experiences across centers, ATMs, IVR, chat, and digital interfaces.
• Advance analytic methods and build reusable analytics assets and data products.
• Deliver concise executive-ready narratives and visualizations to drive action.
• Collaborate with business, tech, risk, and analytics partners to meet objectives.

Skills

SQL proficiency

Statistical analysis

Python/R/SAS

Data storytelling

Cross-functional collaboration

Problem solving

Attention to detail

Education

Bachelor's degree in statistics, mathematics, economics, finance, data science, computer science, engineering, business analytics, or related field

Tools

SQL

Python

Job description

Bank of America is seeking an analytics professional to join the Analytics, Modeling & Insights (AMI) team. The role focuses on turning data into actionable insights across consumer channels, to guide decision making and improve client experiences.

You will develop client profiles, segments, and narratives, using SQL and analytics tools to support enterprise decisions and strategy across multiple touchpoints.