Senior Product Analytics & Insights Lead

Bank of America; Waltham (MA); On-site; USD 135,000 - 163,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America is seeking a data analytics professional to lead analytical work in the consumer and small business product space. You will source, transform, and analyze data to inform product decisions and performance optimization, partnering with marketing, product, and technology teams.

The role requires translation of questions into analytical approaches, KPI definition, and clear communication of findings to technical and non-technical stakeholders.

Qualifications

• Bachelor's degree with strong quantitative background in Marketing, Statistics, Mathematics, Economics, Data Science, Analytics, or related field.
• Experience in product analytics, customer analytics, marketing analytics, portfolio analytics, or business performance analytics.
• Experience evaluating product performance, customer engagement, journeys, and outcomes including adoption, usage, retention, and attrition.
• Ability to define and track KPIs, develop measurement frameworks, and assess business impact.
• Working knowledge of advanced analytical techniques including segmentation, behavioral analytics, statistical modeling, predictive analytics, and test-and-learn methods.
• Proven ability to translate complex findings into clear, actionable insights for stakeholders with varying analytical fluency.
• Understanding of Consumer and Business Payments ecosystems and Merchant Acquiring solutions.
• Fluency in Python and SQL.
• Familiarity with relational and non-relational databases (Teradata, Oracle, Hadoop, SAS-Grid, Starburst).
• Experience with BI platforms such as Tableau, MicroStrategy, ThoughtSpot.

Responsibilities

• Source, integrate, and transform data from multiple platforms using SQL, Python, Spark/Scala, SAS and other tools to create meaningful measures, insights and outputs.
• Translate business questions into analytical frameworks and apply segmentation, behavioral analytics, tests-and-learn to develop recommendations.
• Evaluate product performance and customer journeys by defining and monitoring adoption, usage, engagement, retention, attrition and business impact.
• Collaborate with product, marketing, technology, data product management, governance and business teams to clarify requirements and deliver outcomes.
• Communicate complex findings via clear data storytelling and visuals using PowerPoint, Word, Excel, Tableau.
• Validate data and outputs, resolve inconsistencies, and follow governance and data-continuity requirements.
• Lead complex analytical initiatives and support development of team capabilities.

Skills

Data Visualization

Data Mining

Analytical Thinking

Business Analytics

Product Analytics

Data and Trend Analysis

Data Quality Management

Quality Assurance

Presentation Skills

Collaboration

Education

Bachelor's degree

Tools

Python

SQL

Tableau

MicroStrategy

ThoughtSpot

Teradata

Oracle

Hadoop

SAS-Grid

Starburst

Job description

Bank of America is seeking a data analytics professional to lead analytical work in the consumer and small business product space. You will source, transform, and analyze data to inform product decisions and performance optimization, partnering with marketing, product, and technology teams.

The role requires translation of questions into analytical approaches, KPI definition, and clear communication of findings to technical and non-technical stakeholders.