Channel & Client Insights Lead

Bank of America; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

Bank of America is seeking an analytically minded professional to turn complex data into actionable insights that shape business decisions. You will work within the AMI organization to analyze client and channel data, develop segments, and translate findings into strategic recommendations.

The role emphasizes quantitative methods, storytelling, and collaboration with business, strategy, data, technology, and risk teams to deliver decision-relevant work.

Qualifications

• Experience performing quantitative analysis using large, complex, or multi-source data sets.
• Ability to structure ambiguous business questions, select an analytical approach, validate results, and develop practical recommendations.
• Crisp written and verbal communication skills for varied audiences.

Responsibilities

• Develop Client and Channel Insights from data to inform business strategy and improve client experiences.
• Understand client behaviors and journeys across touchpoints.
• Create segments and audiences to support targeted business decisions.
• Apply advanced analytics to evaluate trends, relationships, cohorts, and performance.
• Assess channel experiences across multiple channels to simplify service and engagement.

Skills

Innovative thinker

Self-starter

Quantitative analysis

SQL

Python

R

SAS

Data storytelling

Communication

Attention to detail

Independent work

Cross-functional collaboration

Education

Bachelor’s degree in a quantitative field

Tools

SQL

Python

R

SAS

Job description

Bank of America is seeking an analytically minded professional to turn complex data into actionable insights that shape business decisions. You will work within the AMI organization to analyze client and channel data, develop segments, and translate findings into strategic recommendations.

The role emphasizes quantitative methods, storytelling, and collaboration with business, strategy, data, technology, and risk teams to deliver decision-relevant work.