Channel & Client Insights Architect

Bank of America; Plano (TX); On-site; USD 84,000 - 124,000; Full time

Job summary

Bank of America is seeking an analytically minded professional to turn complex data into actionable insights across channels. You will work with the AMI organization to analyze client data, segments, and journeys, partnering with strategy, data, and technology teams to inform decisions.

The role emphasizes reproducible analytics, storytelling for executives, and building reusable data assets while maintaining data privacy and risk standards.

Qualifications

• Innovative thinker, self‑starter, and curious, willing to challenge the status quo.
• Experience performing quantitative analysis using large, complex, or multi‑source data sets.
• Technical and analytical aptitude to perform data analysis, trending, segmentation, and behavioral analysis.
• Proficiency in SQL and at least one analytics language such as Python, R, or SAS.
• Ability to structure ambiguous business questions, select an analytical approach, validate results, and develop practical recommendations.
• Crisp written and verbal communication skills.
• Strong attention to detail and ability to manage competing priorities.
• Bachelor's degree in statistics, mathematics, economics, finance, data science, CS, engineering, or related field.

Responsibilities

• Developing Client and Channel Insights: Analyze client, household, transaction, and interaction data to identify patterns, needs, and opportunities.
• Understanding Behaviors and Journeys: Examine how clients engage over time and across touchpoints.
• Creating Segments and Audiences: Develop client profiles, segments, and actionable audiences.
• Applying Advanced Analytics: Use statistical techniques to evaluate trends, relationships, cohorts, and performance.
• Assessing Channel Experiences: Generate insights across financial centers, ATMs, contact centers, IVR, chat, and digital experiences.
• Advancing Analytic Methods: Improve approaches for organizing and interpreting client data.
• Creating Reusable Analytics: Build reproducible data sets, code, methodologies, and documentation.
• Delivering Compelling Stories: Translate analysis into executive‑ready narratives and recommendations.
• Partnering Across the Enterprise: Work with business, strategy, data, tech, risk, and analytics partners.
• Managing Work Responsibly: Lead assignments with quality and governance.

Skills

Quantitative analysis

SQL

Analytics programming

Problem solving

Communication

Attention to detail

Independent work

Quant methods

Education

Bachelor's degree in a quantitative field

Tools

Python

R

SAS

Job description

Bank of America is seeking an analytically minded professional to turn complex data into actionable insights across channels. You will work with the AMI organization to analyze client data, segments, and journeys, partnering with strategy, data, and technology teams to inform decisions.

The role emphasizes reproducible analytics, storytelling for executives, and building reusable data assets while maintaining data privacy and risk standards.