Change Management Team Lead — Drive Adoption & Impact

Whoop, Inc.; Boston, Northern (MA, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

WHOOP is seeking a Change Management Team Lead to guide the team responsible for helping Membership Services adopt and sustain operational change. This role will own and evolve the team’s change management framework, from intake to reinforcement, ensuring changes land effectively across the organization.

You will partner with Leadership in Membership Services, Learning & Training, Quality, Knowledge Management, Support Operations, and Launch Readiness to translate upcoming changes into

Qualifications

• 4+ years of experience in change management and direct people management.
• Ability to coach, set priorities, and build a high-accountability team.
• Experience guiding change from planning to post-launch evaluation.
• Strong organizational skills for managing multiple initiatives.
• Excellent communication and stakeholder management skills.
• Data-informed approach to risk, outcomes, and improvements.
• Fluency with AI-enabled tools and responsible use.

Responsibilities

• Lead, coach, and develop a team of Change Management Specialists.
• Operate and improve the change management framework.
• Manage priorities and capacity based on complexity and impact.
• Direct change plans with clear member and employee impacts.
• Lead high-risk or visible changes and escalate blockers.
• Align with cross-functional leaders to prepare teams for launch.
• Lead governance discussions and provide senior visibility.
• Incorporate frontline insights into change decisions.
• Oversee adoption and post-implementation monitoring.
• Ensure changes account for AI-enabled support and responsible use.
• Facilitate post-implementation reviews and apply lessons learned.

Skills

Change management

People management

Communication

AI tools fluency

Stakeholder management

Tools

AI-enabled tools

Job description

WHOOP is seeking a Change Management Team Lead to guide the team responsible for helping Membership Services adopt and sustain operational change. This role will own and evolve the team’s change management framework, from intake to reinforcement, ensuring changes land effectively across the organization.

You will partner with Leadership in Membership Services, Learning & Training, Quality, Knowledge Management, Support Operations, and Launch Readiness to translate upcoming changes into