Change Management Analyst

Theuniversityunion; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Bluebird Fiber in Kansas City, MO seeks a Change Management Analyst to support NOC leadership by using EMS/OSS to identify circuits affected by maintenance and to deliver timely, accurate customer-focused notifications. The role includes data entry, maintaining system accuracy, and cross-platform data integrity across multiple tools.

Required qualifications include a IT-related degree and strong data analysis skills; proficiency with Microsoft 365 and Excel is essential.

Qualifications

• College degree or equivalent in IT or a related technical field.
• Experience manipulating, analyzing, and reporting on data sets.
• Experience formatting data for easy analysis (spreadsheets, charts, pivot-tables).
• Proficient in Microsoft 365 with strong Excel skills (formulas, pivot tables, data tools).
• Demonstrated analytical ability, judgment, and problem-solving.
• Strong attention to detail with focus on accuracy and data quality.
• Ability to pivot between tasks in a fast-paced environment.
• Proficiency automating data analysis reports and notifications (workflows, spreadsheet updates, emails).

Responsibilities

• Identify opportunities for process improvements.
• Update and maintain contact information to ensure accurate notifications to customers.
• Participate in weekly Change Management calls with engineering and field services.
• Ensure readiness across stakeholders.
• Identify and mitigate conflicts to prevent customer impact or service credits.
• Prioritize workload based on urgency, impact, and maintenance windows.
• Work reliably and independently with high accuracy and accountability.

Skills

Data analysis

Excel

Pivot tables

Microsoft 365

Automation

Multitasking

Detail-oriented

Workflow notifications

Education

Bachelor's degree in IT or related field

Tools

SQL

REST APIs

XML

EMS/NMS concepts

Job description

Location 8330 Ward Parkway,Suite 500,Kansas City, MO, 64114,United States

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com .

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a Change Management Analyst to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE:

The Change Management Analyst will support Network Operations Center (NOC) leadership and technical teams by utilizing Network Element Management Systems (EMS) and Operational Support Systems (OSS) to identify circuits affected by network maintenance and deliver timely, accurate, and customer-focused notifications.

Additional responsibilities include, but are not limited to, performing data entry, maintaining system accuracy, and supporting cross-platform data integrity across multiple tools and systems.

Requirements

Required Qualifications:

• College degree or equivalent in IT or a related technical field.
• Prior experience manipulating, analyzing, and reporting on data sets.
• Experience formatting data for easy analysis (spreadsheets, charts, pivot-tables, etc..)
• Proficient in Microsoft 365, with strong emphasis on Excel (formulas, pivot tables, and data tools).
• Demonstrated analytical ability, judgment, and problem-solving skill s.
• Strong attention to detail with a focus on accuracy and data quality.
• Ability to quickly pivot between tasks in a fast-paced environment.
• Proficient in automating the creation of data analysis reports and notifications, including automated workflows, spreadsheet updates, and email distribution processes.

Preferred Qualifications:

• Prior experience in the Telecommunications field is strongly preferred.
• Experience with Network Operations OSS and EMS/NMS systems in a production environment.
• Experience reading and interpreting network drawings and diagrams .
• Possess an understanding of data transfer techniques between systems (e.g., REST APIs, XML, SQL queries, file import/export) and their practical application in operational workflows.

Summary

P rimary Responsibilities :

• Identify and recommend opportunities for process improvements .
• Update and maintain contact information to ensure that customers consistently and accurately receive notifications.
• Participate in weekly Change Management calls with engineering, field services, and outside plant teams to evaluate upcoming maintenances , both internal and external .
• Proactively ensure readiness across all stakeholders.
• Identify and mitigate potential conflicts in advance to prevent customer impact or service credits.
• Evaluate workload and effectively prioritize tasks based on urgency, customer impact, and scheduled maintenance windows.
• Must be reliable and possess the ability to work effectively and independently under minimal supervision while maintaining high accuracy and accountability.

Bluebird is an equal opportunity employer.