NOC Engineer (3rd shift)

Theuniversityunion; Independence Township (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

Bluebird Fiber is seeking a NOC Engineer to monitor network elements, coordinate trouble tickets, and diagnose issues in a 24x7 environment at our Kansas City office.

The ideal candidate has at least 1 year in telecom or NOC, familiarity with network management systems, and the ability to work independently or in a team to support enterprise customers.

Qualifications

• High school diploma or equivalent.
• 1 year in telecommunications or equivalent technical training.
• 1 year experience in an NOC environment in telecommunications preferred.

Responsibilities

• Troubleshoot impairments and outages with vendors, internal departments, and customers.
• Manage and document trouble tickets.
• Troubleshoot DWDM, MPLS, and SONET network equipment.
• Read and interpret CLR/DLRs.
• Perform remote resolution of faults via Network Management Systems (NMS).
• Monitor network performance after maintenance and network/DC changes.
• Coordinate with Operations and Engineering for quick circuit activation.
• Provide network assistance to Data Center technicians.
• Communicate ticket updates and technical support to customers.
• Interpret and implement MOPs for network changes and upgrades.

Education

High school diploma or equivalent

Tools

NMS

Job description

• Location 6200 Oak Tree Blvd S,Suite 300,Independence, OH, 44131,United States

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com .

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

POSITION PURPOSE:

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Minimum 1 year in telecommunications or equivalent technical training
• Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred

SKILLS AND ABILITIES:

• F amiliarity with trouble ticking systems
• Knowledge of LAN/WAN technologies.
• DWDM and/or MPLS fundamentals.
• Must be able to work a flexible schedule in a 24x7 environment
• Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
• Multi-task and maintain composure in a demanding work environment.
• Nokia, ADVA, Ekinops and MRV experience, preferred
• Familiarity with trouble ticking systems, preferred
• Knowledge of Fiber optic fundamentals, preferred
• Experience performing circuit testing procedures and test equipment, preferred
• Nokia, ADVA, Ekinops and MRV experience.

Summary

PRIMARY RESPONSIBLILTES :

• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
• Trouble ticket management and documentation
• Troubleshooting DWDM, MPLS, and SONET network equipment
• Read and interpret CLR/DLRs
• Perform remote resolution of faults through various Network Management Systems (NMS)
• Monitornetwork performanceaftermaintenance and network/DC changes
• Work closely with Operations and Engineering to ensure quick circuit activation
• Provide network assistance to Data Center technicians.
• Correspond with customers with ticket updates and technical support
• Interpret and implement MOPs for Network changes and upgrades

Bluebird is an equal opportunity employer.