NOC Engineer (3rd shift)

Bluebird Fiber; Independence Township (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Bluebird Fiber is seeking a NOC Engineer to monitor and troubleshoot our network for enterprise customers. You will coordinate with field teams, diagnose outages, and manage tickets to ensure timely restoration of services.

The role requires strong communication, familiarity with DWDM/MPLS, and the ability to work in a 24x7 environment. This is a full-time position based in our Midwest service area with potential travel as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year in telecommunications or related technical training.
• Minimum 1 year experience in an NOC environment preferred.

Responsibilities

• Troubleshoot impairments and outages with providers, vendors, and customers.
• Triage and document trouble tickets.
• Troubleshoot DWDM, MPLS, and SONET network equipment.
• Read and interpret CLR/DLRs.
• Perform remote fault resolution through Network Management Systems (NMS).
• Monitor network performance after maintenance and changes.
• Coordinate with Operations and Engineering for fast circuit activation.
• Provide network support to Data Center technicians.
• Keep customers updated with ticket progress and resolutions.

Skills

Trouble ticketing systems

Customer service

LAN/WAN technologies

DWDM/MPLS fundamentals

24x7 availability

Independent & team work

Fiber optics basics

Nokia/ADVA equipment

Education

High school diploma or equivalent

1 year telecommunications training

NOC experience in telecom (preferred)

Tools

NMS

CLR/DLRs

Job description

ABOUT THE COMPANY

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Brief Description

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.
Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal.

Position Purpose

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously.

Requirements

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Minimum 1 year in telecommunications or equivalent technical training
• Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred

Skills And Abilities

• Familiarity with trouble ticking systems
• Strong customer service skills
• Knowledge of LAN/WAN technologies.
• DWDM and/or MPLS fundamentals.
• Must be able to work a flexible schedule in a 24x7 environment
• Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
• Multi-task and maintain composure in a demanding work environment.
• Nokia, ADVA, Ekinops and MRV experience, preferred
• Familiarity with trouble ticking systems, preferred
• Knowledge of Fiber optic fundamentals, preferred
• Experience performing circuit testing procedures and test equipment, preferred
• Nokia, ADVA, Ekinops and MRV experience.

PRIMARY RESPONSIBLILITES:

• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
• Trouble ticket management and documentation
• Troubleshooting DWDM, MPLS, and SONET network equipment
• Read and interpret CLR/DLRs
• Perform remote resolution of faults through various Network Management Systems (NMS)
• Monitor network performance after maintenance and network/DC changes
• Work closely with Operations and Engineering to ensure quick circuit activation
• Provide network assistance to Data Center technicians.
• Correspond with customers with ticket updates and technical support
• Interpret and implement MOPs for Network changes and upgrades

Bluebird is an equal opportunity employer.