NOC Engineer (3rd shift)

Bluebird Fiber; Kansas City (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Bluebird Fiber in Kansas City seeks a NOC Engineer to monitor BBF network elements, diagnose issues, and coordinate with Field Operations. You will handle trouble tickets across multiple systems, focusing on rapid diagnostics and repair to minimize customer impact.

The role requires excellent communication, the ability to work in a 24x7 environment, and collaboration with internal teams to ensure service levels for enterprise customers.

Qualifications

• Education/experience: High school diploma and 1 year in telecommunications or equivalent training.
• Experience in an NOC environment preferred; 1+ year in telecom operations is a plus.
• Strong familiarity with network troubleshooting and ticketing processes.

Responsibilities

• Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages.
• Manage and document trouble tickets across multiple systems.
• Troubleshoot DWDM, MPLS, and SONET network equipment.
• Read and interpret CLR/DLRs.
• Perform remote fault resolution through Network Management Systems (NMS).
• Monitor network performance after maintenance and changes.
• Assist Data Center technicians with network issues.
• Provide ticket updates and technical support to customers.
• Interpret and implement MOPs for network changes and upgrades.

Skills

Trouble ticketing systems

Customer service skills

LAN/WAN technologies

DWDM fundamentals

MPLS fundamentals

Flexible schedule 24x7

Independent and team collaboration

Nokia/ADVA/Ekinops/MRV experience

Fiber optic fundamentals

Circuit testing procedures

Education

High school diploma or equivalent

Technical training in telecommunications

Job description

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Brief Description

ABOUT THE COMPANY:

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

Position Purpose

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously.

Requirements

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Minimum 1 year in telecommunications or equivalent technical training
• Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred

Skills And Abilities

• Familiarity with trouble ticking systems
• Strong customer service skills
• Knowledge of LAN/WAN technologies.
• DWDM and/or MPLS fundamentals.
• Must be able to work a flexible schedule in a 24x7 environment
• Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
• Multi-task and maintain composure in a demanding work environment.
• Nokia, ADVA, Ekinops and MRV experience, preferred
• Familiarity with trouble ticking systems, preferred
• Knowledge of Fiber optic fundamentals, preferred
• Experience performing circuit testing procedures and test equipment, preferred
• Nokia, ADVA, Ekinops and MRV experience.

Summary

PRIMARY RESPONSIBLILITES:

• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
• Trouble ticket management and documentation
• Troubleshooting DWDM, MPLS, and SONET network equipment
• Read and interpret CLR/DLRs
• Perform remote resolution of faults through various Network Management Systems (NMS)
• Monitor network performance after maintenance and network/DC changes
• Work closely with Operations and Engineering to ensure quick circuit activation
• Provide network assistance to Data Center technicians.
• Correspond with customers with ticket updates and technical support
• Interpret and implement MOPs for Network changes and upgrades

Bluebird is an equal opportunity employer.