NOC Engineer

Bluebird Fiber; Independence Township (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Bluebird Fiber is seeking a NOC Engineer to monitor and troubleshoot network elements, DWDM/MPLS, and coordinate with field ops in a 24x7 environment. This full-time role requires strong customer service and multi-ticket management skills, with the ability to work independently or in a team. Office in Kansas City, MO; candidate will support enterprise clients.

Responsibilities include incident management, network performance monitoring, and remote fault resolution across NMS and other tools.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year in telecommunications or equivalent technical training.
• Minimum 1 year experience in an NOC environment, preferred.

Responsibilities

• Trouble ticket management and documentation.
• Troubleshooting DWDM, MPLS, and SONET network equipment.
• Read and interpret CLR/DLRs and MOPs.
• Perform remote resolution of faults through various Network Management Systems (NMS).
• Monitor network performance after maintenance and network/DC changes.
• Work with Operations and Engineering to ensure quick circuit activation.
• Provide network assistance to Data Center technicians.
• Correspond with customers with ticket updates and technical support.
• Work with LECs, IXCs, vendors, internal departments, and customers to troubleshoot impairments and outages as required.

Skills

NOC

Troubleshooting

Customer Service

LAN/WAN

DWDM/MPLS

Network Monitoring

Ticketing Systems

Remote Diagnostics

Team Collaboration

Multitasking

Education

High school diploma

Telecommunications training

Tools

Nokia equipment

ADVA equipment

Ekinops equipment

MRV equipment

NMS familiarity

Job description

ABOUT THE COMPANY

Bluebird Fiber is a premier fiber telecommunications provider of internet, data transport, and other services to carriers, businesses, schools, hospitals, and other enterprises in the Midwest. To learn more, please visit bluebirdfiber.com.

Brief Description

Join an amazing team of telecommunication professionals! Bluebird is a dynamic growing company in need of a NOC Technician to be a part of a collaborative team. This is a full-time, benefit eligible position in our Kansas City Office. All of us at Bluebird work hard to meet objectives for the organization and live the mission and values of this growing company to meet a common goal. Check out this video that highlights our amazing company culture.

Position Purpose

The purpose of the NOC Engineer is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Engineers work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously.

Requirements

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent
• Minimum 1 year in telecommunications or equivalent technical training
• Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred

Skills And Abilities

• Familiarity with trouble ticking systems
• Strong customer service skills
• Knowledge of LAN/WAN technologies.
• DWDM and/or MPLS fundamentals.
• Must be able to work a flexible schedule in a 24x7 environment
• Must be able to work independently and in a team environment with minimal. guidance, while focusing on a sense of urgency for customer-impacting issues.
• Multi-task and maintain composure in a demanding work environment.
• Nokia, ADVA, Ekinops and MRV experience, preferred
• Familiarity with trouble ticking systems, preferred
• Knowledge of Fiber optic fundamentals, preferred
• Experience performing circuit testing procedures and test equipment, preferred
• Nokia, ADVA, Ekinops and MRV experience.

PRIMARY RESPONSIBLILITES

• Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
• Trouble ticket management and documentation
• Troubleshooting DWDM, MPLS, and SONET network equipment
• Read and interpret CLR/DLRs
• Perform remote resolution of faults through various Network Management Systems (NMS)
• Monitor network performance after maintenance and network/DC changes
• Work closely with Operations and Engineering to ensure quick circuit activation
• Provide network assistance to Data Center technicians.
• Correspond with customers with ticket updates and technical support
• Interpret and implement MOPs for Network changes and upgrades

Bluebird is an equal opportunity employer.