Change Governance Analyst II — IT Compliance & Automation

ICE Clear Europe Limited; Atlanta (GA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Change Governance Analyst II to ensure enterprise change governance policies are followed and executed with precision.

You will collaborate with IT leadership and business stakeholders, owning daily governance operations and driving improvements. The role emphasizes data analytics, reporting, and dashboard development, with opportunities to automate workflows using ServiceNow, Power Automate, and AI tooling.

Qualifications

• Bachelor's degree in Engineering, MIS, CIS, or related discipline.
• 3+ years of experience in a technical role, working with engineering, infra, or apps teams.
• Proven ability to manage operational responsibilities independently with high accuracy and follow-through.
• Proficiency in data analytics, reporting, and dashboard development.
• Strong analytical and problem-solving skills with ability to identify root causes and implement sound solutions.
• Excellent verbal and written communication skills across diverse audiences.
• Highly organized with the ability to manage multiple concurrent workstreams and reliably deliver on commitments.
• Proficiency in Microsoft Office suite.
• Self-directed, curious learner who proactively expands skills and takes on new challenges.

Responsibilities

• Own and execute daily BAU change governance operations with minimal oversight.
• Validate AWS, file-level, and database-level changes in accordance with governance processes.
• Build and maintain ServiceNow reports and dashboards; monitor KPIs and resolve anomalies.
• Analyze operational data to identify trends and risks, translating insights into recommendations.
• Identify and drive automation opportunities using available tooling with minimal external dev resources.
• Apply governance to the Incident Management process where relevant.
• Assist with maintenance and improvement of governance procedure documents.
• Proactively propose and implement workflow and process improvements.
• Navigate ambiguity through structured problem-solving and open discussions.
• Collaborate cross-functionally as a trusted representative of the Change Governance team.

Skills

Data analytics

Dashboard development

Problem solving

Verbal and written communication

Organizational skills

Microsoft Office

Education

Bachelor's degree in Engineering, MIS, CIS, or related discipline

Tools

ServiceNow

Power Automate

SQL

AI tools

Job description

Intercontinental Exchange, Inc. seeks a Change Governance Analyst II to ensure enterprise change governance policies are followed and executed with precision.

You will collaborate with IT leadership and business stakeholders, owning daily governance operations and driving improvements. The role emphasizes data analytics, reporting, and dashboard development, with opportunities to automate workflows using ServiceNow, Power Automate, and AI tooling.