IT Change Governance Analyst II: Drive Reliable Change

ICE; Atlanta (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

Intercontinental Exchange, Inc. (ICE) is seeking a Change Governance Analyst II in Atlanta to support enterprise change governance processes.

You will work with IT leadership and business stakeholders to ensure changes follow policies and procedures, applying governance to multiple systems and driving continuous improvement. The role emphasizes ownership of BAU operations, building dashboards in ServiceNow, and identifying automation opportunities to improve efficiency.

Qualifications

• Bachelor's degree in Engineering, MIS, CIS, or a related discipline.
• 3+ years of experience in a technical role, working directly with engineering, infrastructure, or application teams.
• Proven ability to manage operational responsibilities independently with high accuracy and follow-through.
• Proficiency in data analytics, reporting, and dashboard development.
• Strong analytical and problem-solving skills with ability to identify root causes and implement sound solutions.
• Excellent verbal and written communication skills across diverse audiences.
• Highly organized with the ability to manage multiple concurrent workstreams and reliably deliver on commitments.
• Proficiency in Microsoft Office suite.
• Self-directed, curious learner who proactively expands skills and takes on new challenges.

Responsibilities

• Own and execute daily BAU change governance operations with minimal oversight, including compliance gap identification and escalation
• Validate AWS, file-level, and database-level changes in accordance with formal governance processes
• Build and maintain ServiceNow reports and dashboards; monitor KPIs and resolve anomalies proactively
• Analyze operational data to identify trends and risks, translating insights into actionable recommendations
• Identify and drive automation opportunities using available tooling with minimal reliance on external dev resources
• Apply governance to the Incident Management process where relevant
• Assist with maintenance and improvement of governance procedure documents
• Proactively propose and implement workflow and process improvements using continuous improvement methodology
• Navigate ambiguity through structured problem‑solving and open discussions to convert complex concepts into executable plans
• Collaborate cross‑functionally as a trusted, professional representative of the Change Governance team and help drive continuous improvement initiatives

Skills

Change governance

Data analytics

Communication

Problem solving

Project coordination

Education

Bachelor's degree in Engineering, MIS, CIS, or related

Tools

ServiceNow

Power Automate

n8n

SQL

Microsoft Office

ITIL / COBIT knowledge

Job description

Intercontinental Exchange, Inc. (ICE) is seeking a Change Governance Analyst II in Atlanta to support enterprise change governance processes.

You will work with IT leadership and business stakeholders to ensure changes follow policies and procedures, applying governance to multiple systems and driving continuous improvement. The role emphasizes ownership of BAU operations, building dashboards in ServiceNow, and identifying automation opportunities to improve efficiency.