IT Change Control Analyst II

ICE Clear Europe Limited; Atlanta (GA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Intercontinental Exchange, Inc. seeks a Change Governance Analyst II to ensure enterprise change governance policies are followed and executed with precision.

You will collaborate with IT leadership and business stakeholders, owning daily governance operations and driving improvements. The role emphasizes data analytics, reporting, and dashboard development, with opportunities to automate workflows using ServiceNow, Power Automate, and AI tooling.

Qualifications

• Bachelor's degree in Engineering, MIS, CIS, or related discipline.
• 3+ years of experience in a technical role, working with engineering, infra, or apps teams.
• Proven ability to manage operational responsibilities independently with high accuracy and follow-through.
• Proficiency in data analytics, reporting, and dashboard development.
• Strong analytical and problem-solving skills with ability to identify root causes and implement sound solutions.
• Excellent verbal and written communication skills across diverse audiences.
• Highly organized with the ability to manage multiple concurrent workstreams and reliably deliver on commitments.
• Proficiency in Microsoft Office suite.
• Self-directed, curious learner who proactively expands skills and takes on new challenges.

Responsibilities

• Own and execute daily BAU change governance operations with minimal oversight.
• Validate AWS, file-level, and database-level changes in accordance with governance processes.
• Build and maintain ServiceNow reports and dashboards; monitor KPIs and resolve anomalies.
• Analyze operational data to identify trends and risks, translating insights into recommendations.
• Identify and drive automation opportunities using available tooling with minimal external dev resources.
• Apply governance to the Incident Management process where relevant.
• Assist with maintenance and improvement of governance procedure documents.
• Proactively propose and implement workflow and process improvements.
• Navigate ambiguity through structured problem-solving and open discussions.
• Collaborate cross-functionally as a trusted representative of the Change Governance team.

Skills

Data analytics

Dashboard development

Problem solving

Verbal and written communication

Organizational skills

Microsoft Office

Education

Bachelor's degree in Engineering, MIS, CIS, or related discipline

Tools

ServiceNow

Power Automate

SQL

AI tools

Job description

Overview

Job Purpose

Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.

We are seeking a Change Governance Analyst II to support the reliable, consistent execution of ICE's enterprise change governance processes. This role focuses on ensuring changes follow established policies, standards, and procedures and will regularly require cross-team collaboration, including engagement with IT leadership and business stakeholders. As an intermediate individual contributor, you will apply a working understanding of Change Governance principles to execute change activities with accuracy, discipline, and sound judgment. The successful candidate will be able to multitask in a dynamic team-based environment, demonstrating strong problem-solving and decision-making abilities, a continuous improvement mindset, and the highest degree of professionalism.

Responsibilities

• Own and execute daily BAU change governance operations with minimal oversight, including compliance gap identification and escalation


• Validate AWS, file-level, and database-level changes in accordance with formal governance processes


• Build and maintain ServiceNow reports and dashboards; monitor KPIs and resolve anomalies proactively


• Analyze operational data to identify trends and risks, translating insights into actionable recommendations


• Identify and drive automation opportunities using available tooling (ServiceNow, Power Automate, AI tools, etc.) with minimal reliance on external dev resources


• Apply governance to the Incident Management process where relevant


• Assist with maintenance and improvement of governance procedure documents


• Proactively propose and implement workflow and process improvements using continuous improvement methodology


• Navigate ambiguity through structured problem-solving and open discussions to convert complex concepts into executable plans


• Collaborate cross-functionally as a trusted, professional representative of the Change Governance team and help drive continuous improvement initiatives

Knowledge and Experience

• Bachelor's degree in Engineering, MIS, CIS, or a related discipline


• 3+ years of experience in a technical role, working directly with engineering, infrastructure, or application teams


• Proven ability to manage operational responsibilities independently with high accuracy and follow-through


• Proficiency in data analytics, reporting, and dashboard development


• Strong analytical and problem-solving skills with ability to identify root causes and implement sound solutions


• Excellent verbal and written communication skills across diverse audiences


• Highly organized with the ability to manage multiple concurrent workstreams and reliably deliver on commitments


• Proficiency in Microsoft Office suite


• Self-directed, curious learner who proactively expands skills and takes on new challenges

Preferred Knowledge and Experience

• Hands-on experience in Change Governance, ITSM, or IT governance function


• Experience using automation tools (e.g., Power Automate, n8n) and AI-assisted techniques to automate tasks and accelerate workflow development.


• Experience in SQL, Business intelligence, and ServiceNow


• ITIL 4 Foundation or COBIT 5 certification (or active pursuit of either)


• Experience contributing to or leading projects with multiple dependencies


• Experience contributing to or authoring Change Management policies, standards, or governance frameworks


• Familiarity with AWS change environments or infrastructure-level change validation

#LI-JM1

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.