Change Enablement Analyst

Cook Systems, Inc.; Memphis (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Cook Systems, Inc. is seeking a Change Enablement Analyst to lead and coordinate end-to-end change initiatives across technology projects. You will partner with business stakeholders and IT teams to craft plans, training, and communications that drive adoption.

The role emphasizes building enthusiasm, reducing resistance, and reinforcing best practices post-implementation. You will design self-service and instructor-led learning using digital tools and ensure measurable change outcomes across

Qualifications

• Experience in an agile environment.
• Experience with Confluence or similar tool.
• Microsoft 365 (Teams, SharePoint, Office).
• Background supporting IT change initiatives and creating documentation.
• Ability to develop training materials for self-service and instructor-led learning.
• Experience executing end-to-end technology change using a change framework (e.g., Prosci, Kotter).

Responsibilities

• Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners.
• Analyze business and technology processes clearly and comprehensively.
• Define and evaluate change effectiveness against measurable objectives through all phases of the project.
• Demonstrate experience with documentation tools to create high quality knowledge base articles/technical documentation.
• Leverage multiple communication channels for different audience sizes and technical backgrounds.
• Create training for self-service and in-person/virtual modes using digital authoring tools.

Skills

Change enablement

Agile experience

Confluence experience

MS 365

Training design

Tools

Confluence

DAS

Articulate Rise

Video tools

Job description

COOK SYSTEMS has an immediate need for a Change Enablement Analyst

The Change Enablement team assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure.

Ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process.

The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and re-enforce best practices during post-implementation monitoring.

ESSENTIAL JOB FUNCTIONS:

• Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners
• Analyze (or re-engineer) business and technology processes clearly and comprehensively
• Define and evaluate change effectiveness against measurable objectives through all phases of the project
• Demonstrate experience with one or more documentation tools to create high quality knowledge base articles/technical documentation with consistent formatting – sample required
• Leverage multiple communication channels targeted to various audience sizes and technical backgrounds. – sample required
• Create training for self-service and in-person/virtual modes of learning using digital authoring tools (DAS, Articulate Rise, and/or video) – sample required

REQUIREMENTS:

• Experience in an agile environment – Recommended, not required.
• Experience with Confluence – Recommended, not required. Must have experience with similar tool.
• Microsoft 365 (Teams, SharePoint, Office)
• Background working with IT organization supporting technology, process, or business change initiatives.
• Must be able to develop and execute change enablement/change management plans for new or updated technologies and processes; Experience creating knowledge base articles, technical documentation, or similar support materials.
• Ability to engage and collaborate with business stakeholders, project teams, and IT partners. Creating training materials for self-service, virtual, and/or instructor-led learning.
• Experience executing end-to-end technology change efforts using a change management framework (e.g., Prosci, Kotter, or similar)

Top 3 Required Skills:

• Self Starter capable of engaging and collaborating with multiple project or product stakeholders to analyze technology change impacts.
• Experience executing end-to-end technology change within a change framework (ex. Kotter, Prosci, etc or hybrid)
• Demonstrated ability to create resources to support change (Communications, Digital Learning Guides, and AI Tools).