Change Manager - OCM

Tata Consultancy Services Limited; Florida; On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Maternal & Parental Leaves

Auto & Home Insurance

Commuter Benefits

Certification & Training Reimbursement

Vacation and Holidays

401K Plan

Job summary

Tata Consultancy Services in the United States seeks a proactive Change Management Specialist to support an enterprise portal and ITSM products, helping users understand changes, impacts, and required actions.

You will coordinate with product teams to create communications, training, readiness materials, and ensure alignment with enterprise standards, timelines, and messaging. The role will leverage ADKAR principles and approved AI tools to improve deliverables and adoption.

Qualifications

• Hands-on change management experience for enterprise portals and ITSM products.
• Excellent writing, coordination, and stakeholder engagement skills.
• Ability to tailor content for multiple audiences and channels.

Responsibilities

• Partner with product teams to implement and maintain a standard, efficient workflow process using Jira.
• Conduct change impact assessments and stakeholder analyses to identify audiences and needs.
• Develop and execute communication and engagement plans based on ADKAR principles.
• Create release announcements, FAQs, job aids, training guides, and readiness materials.
• Coordinate activities across initiatives and track progress with product teams.
• Collaborate with Corporate Marketing to align messaging and approvals.
• Build relationships with stakeholders to reinforce key behaviors and adoption.
• Analyze adoption metrics and feedback to evaluate readiness and effectiveness.
• Prepare regular status updates and actionable recommendations for leadership.
• Utilize approved AI tools to draft, summarize, and tailor content while ensuring accuracy.

Skills

Change management

Stakeholder analysis

Communication planning

Training materials

Data analysis

AI tools usage

Education

Bachelor of Computer Science

Tools

Jira

Job description

Job Description

Must Have Technical/Functional Skills

We are seeking a proactive Change Management Specialist to support an enterprise portal and IT service management (ITSM) products and their continuous enhancements. This role will help employees and IT users understand what is changing, why it matters, and what actions they need to take. The ideal candidate will bring hands-on experience supporting enterprise-level communications, strong writing and coordination skills, and a collaborative approach to delivering change activities across multiple product teams.

The Change Management Specialist will work closely with product teams to understand roadmaps, release content, change impacts, and user experience implications. They will support the development and execution of communication, engagement, readiness, and training activities, while partnering with Corporate Marketing & Communications to align with enterprise standards and timelines. This role requires attention to detail, the ability to tailor content for multiple audiences and channels, and a willingness to use data, feedback, and approved AI tools to improve the efficiency and quality of deliverables.

Roles & Responsibilities

• Partner with product teams to implement and maintain a standard, efficient workflow process, leveraging Jira to manage tasks, deliverables, dependencies, approvals, and timelines.
• Conduct change impact assessments and stakeholder analyses to identify affected audiences, risks, communication needs, and support requirements.
• Develop and execute communication and engagement plans aligned with ADKAR principles (Awareness, Desire, Knowledge, Ability, Reinforcement).
• Create clear, targeted communication deliverables, including release announcements, FAQs, job aids, training guides, readiness materials, and leadership updates.
• Coordinate change management activities across multiple initiatives, track progress, and follow through on actions and deadlines in partnership with product teams.
• Collaborate with Corporate Marketing & Communications to align messaging, obtain approvals, and ensure enterprise communication quality and consistency.
• Build productive working relationships with business stakeholders, leaders, champions, and subject matter experts to coordinate communications and reinforce key behaviors.
• Support the collection and analysis of adoption metrics, feedback, and user sentiment to evaluate readiness and communication effectiveness.
• Prepare regular status updates, insights, and recommendations for product teams and leadership.
• Leverage approved AI tools to draft, summarize, analyze feedback, tailor content, and improve work quality and efficiency, while validating outputs for accuracy, confidentiality, tone, and compliance with enterprise standards.
• Create and maintain organized documentation, including communication plans, change impact assessments, stakeholder maps, training materials, and Jira records.

Salary Range: $120,000 -$150,000 year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE