CHANGE ENABLEMENT ANALYST

First Roles; Cloverdale (TN); On-site; USD 55,000 - 83,000; Full time

Job summary

First Roles is seeking a Contractor - Change Enablement Analyst in Memphis, TN (onsite). The role supports change efforts across technologies including collaboration, CRM, finance, BI and infrastructure.

Ideal candidates have broad IT experience and have successfully implemented change enablement plans to integrate new technologies or processes. You will build end-to-end integration plans, analyze business and tech processes, and design training and communication to foster adoption.

Qualifications

• Experience in an agile environment.
• Experience with Confluence or similar documentation tools.
• Experience with Microsoft 365 (Teams, SharePoint, Office).
• Background supporting technology, processes, or business change initiatives.
• Ability to develop and execute change enablement plans; create knowledge base articles.
• Engage with business stakeholders, project teams, and IT partners to train and enable change.
• Experience executing end-to-end technology change using a change framework (e.g., Prosci, Kotter).

Responsibilities

• Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners.
• Analyze (or re-engineer) business and technology processes clearly and comprehensively.
• Define and evaluate change effectiveness against measurable objectives through all phases of the project.
• Demonstrate experience with documentation tools to create high quality knowledge base articles/technical documentation.
• Leverage multiple communication channels targeted to various audience sizes and technical backgrounds.
• Create training for self-service and in-person/virtual learning using digital authoring tools.

Skills

Self Starter

Change management

Stakeholder collaboration

Tools

Confluence

Microsoft 365

Job description

Onsite

Job Title: Contractor - Change Enablement Analyst

Location: Memphis, TN (Open to relocate)

Schedule: Monday-Friday 8:00-5:00pm CST

Please don’t contact this person. But just so you have the inside scoop, I placed Brooke Thornton in this role you can look her up on Linkedin. She was a dead on hit.

The Change Enablement team assists with change efforts across a variety of technologies for collaboration, event management, CRM, finance, BI, and infrastructure.

Ideal candidate for this role has broad experience working in an IT division and has successfully implemented a change enablement/change management plan to integrate a new/updated technology or process.

The analyst should be able to build enthusiasm and minimize resistance during pre-implementation activities, design appropriate training and change activities, and re-enforce best practices during post-implementation monitoring.

ESSENTIAL JOB FUNCTIONS

• Create an end-to-end plan to integrate new technology coordinating between business stakeholders and IT partners
• Analyze (or re-engineer) business and technology processes clearly and comprehensively
• Define and evaluate change effectiveness against measurable objectives through all phases of the project
• Demonstrate experience with one or more documentation tools to create high quality knowledge base articles/technical documentation with consistent formatting – sample required
• Leverage multiple communication channels targeted to various audience sizes and technical backgrounds. – sample required
• Create training for self-service and in-person/virtual modes of learning using digital authoring tools (DAS, Articulate Rise, and/or video) – sample required

REQUIREMENTS

• Experience in an agile environment – Recommended, not required.
• Experience with Confluence – Recommended, not required. Must have experience with similar tool.
• Microsoft 365 (Teams, SharePoint, Office)
• Background working with IT organization supporting technology, process, or business change initiatives.
• Must be able to develop and execute change enablement/change management plans for new or updated technologies and processes; Experience creating knowledge base articles, technical documentation, or similar support materials.
• Ability to engage and collaborate with business stakeholders, project teams, and IT partners. Creating training materials for self-service, virtual, and/or instructor-led learning.
• Experience executing end-to-end technology change efforts using a change management framework (e.g., Prosci, Kotter, or similar)

Top 3 Required Skills:

• Self Starter capable of engaging and collaborating with multiple project or product stakeholders to analyze technology change impacts.
• Experience executing end-to-end technology change within a change framework (ex. Kotter, Prosci, etc or hybrid)
• Demonstrated ability to create resources to support change (Communications, Digital Learning Guides, and AI Tools).