Change Enablement Analyst

Nextech Solutions; Memphis (TN); On-site; USD 70,000 - 95,000; Full time

Job summary

Nextech Solutions seeks a Change Enablement Analyst to guide adoption of new technologies and processes across collaboration, CRM, and IT initiatives in Memphis. You’ll develop end-to-end change plans, engage stakeholders, and create communications, documentation, and training that reduce resistance and reinforce good practices after rollout.

Schedule is Monday–Friday, 8:00 a.m.–5:00 p.m. CST, onsite in Memphis, with a focus on clear knowledge base articles and audience-targeted training using

Qualifications

• Experience guiding IT change initiatives using formal methodologies (e.g., Prosci, Kotter) or a hybrid approach.
• Ability to translate complex technical changes into clear communications for diverse audiences.
• Experience creating knowledge base articles and technical documentation in Confluence or similar tools.
• Experience developing audience-targeted communications and training for self-service or instructor-led learning.

Responsibilities

• Develop end-to-end technology change plans in coordination with business stakeholders and IT partners.
• Analyze change impacts and business and technology processes, including process redesign where appropriate.
• Define measurable change objectives and evaluate effectiveness throughout implementation and post-implementation monitoring.
• Create clear, consistently formatted knowledge base articles and technical documentation.
• Deliver communications through multiple channels tailored to audience size and technical background.
• Develop training for self-service and in-person or virtual learning using digital authoring tools such as Articulate Rise, video, or comparable authoring tools.
• Create resources that support adoption, including communications, digital learning guides, and AI tools.

Skills

Change management

Stakeholder engagement

Technical documentation

Knowledge base articles

Audience communications

Training development

Microsoft 365

Tools

Confluence

Articulate Rise

Office 365

SharePoint

Job description

Job Title: Change Enablement Analyst

Location: Memphis, TN / Onsite

Overview

The Change Enablement Analyst helps employees adopt new or updated technologies and processes across collaboration, event management, CRM, finance, business intelligence, and infrastructure initiatives. The role develops and executes end-to-end change plans, engages business and IT stakeholders, and creates communications, documentation, and training that build enthusiasm, reduce resistance, and reinforce effective practices after implementation.

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. CST.

Key Responsibilities

• Develop end-to-end technology change plans in coordination with business stakeholders and IT partners.
• Analyze change impacts and business and technology processes, including process redesign where appropriate.
• Define measurable change objectives and evaluate effectiveness throughout implementation and post-implementation monitoring.
• Create clear, consistently formatted knowledge base articles and technical documentation.
• Deliver communications through multiple channels tailored to audience size and technical background.
• Develop training for self-service and in-person or virtual learning using digital authoring tools such as Articulate Rise, video, or comparable authoring tools.
• Create resources that support adoption, including communications, digital learning guides, and AI tools.

Required Qualifications

• Experience working within an IT organization supporting technology, process, or business change initiatives.
• Experience developing and executing end-to-end change enablement or change management plans using a framework such as Prosci, Kotter, a similar framework, or a hybrid approach.
• Ability to work independently and engage multiple project or product stakeholders to assess technology change impacts.
• Experience creating knowledge base articles, technical documentation, or similar support resources using Confluence or a comparable documentation tool.
• Experience creating audience-targeted communications and training for self-service, virtual, and/or instructor-led learning.
• Experience with Microsoft 365, including Teams, SharePoint, and Office.
• Candidates must provide samples demonstrating technical documentation or knowledge base content, audience-targeted communications, and digitally authored training. Profiles submitted without samples will not be reviewed.

Preferred Qualifications

• Experience in an agile environment.
• Experience with Confluence.