Change Enablement Analyst

Amtex Enterprises Inc.; Memphis (TN); On-site; USD 65,000 - 100,000; Full time

Job summary

Amtex Enterprises Inc. is seeking a Change Enablement Analyst to drive end-to-end change plans across collaboration, CRM, and BI initiatives. You will engage business and IT stakeholders and create communications, documentation, and training to promote adoption.

The role emphasizes developing knowledge resources and training materials, with a focus on minimizing resistance and ensuring successful implementation across teams.

Qualifications

• Experience leading change enablement or change management programs.
• Ability to drive end-to-end change plans with stakeholders.
• Experience creating knowledge base articles and technical docs.
• Experience producing audience-focused communications and training.

Responsibilities

• Develop end-to-end technology change plans with business and IT partners.
• Analyze change impacts on business and tech processes.
• Define measurable change objectives and monitor effectiveness.
• Create knowledge base articles and documentation.
• Deliver communications across multiple channels.

Skills

End-to-end change enablement

Stakeholder engagement

Process analysis

Change communications

Adoption measurement

Knowledge base writing

Digital learning development

Microsoft 365 tools

Tools

Confluence

DAS

Articulate Rise

Job description

Job Details

Job Title : Change Enablement Analyst

Location: Memphis, TN. Verified Memphis-area local candidates only. Fully onsite five days per week from day one.

Duration: 18 months plus applicable extensions; extensions are not guaranteed.

Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. Central Time.

Start date: ASAP

Number of openings: 1

Overview

The Change Enablement Analyst helps employees adopt new or updated technologies and processes across collaboration, event management, CRM, finance, business intelligence, and infrastructure initiatives. The role develops and executes end-to-end change plans, engages business and IT stakeholders, and creates communications, documentation, and training that build enthusiasm, reduce resistance, and reinforce effective practices after implementation.

Key responsibilities

• Develop end-to-end technology change plans in coordination with business stakeholders and IT partners.
• Analyze change impacts and business and technology processes, including process redesign where appropriate.
• Define measurable change objectives and evaluate effectiveness throughout implementation and post-implementation monitoring.
• Create clear, consistently formatted knowledge base articles and technical documentation.
• Deliver communications through multiple channels tailored to audience size and technical background.
• Develop training for self-service and in-person or virtual learning using digital authoring tools such as DAS, Articulate Rise, and/or video.
• Create resources that support adoption, including communications, digital learning guides, and AI tools.

Required qualifications

• Experience working within an IT organization supporting technology, process, or business change initiatives.
• Experience developing and executing end-to-end change enablement or change management plans using a framework such as Prosci, Kotter, a similar framework, or a hybrid approach.
• Ability to work independently and engage multiple project or product stakeholders to assess technology change impacts.
• Experience creating knowledge base articles, technical documentation, or similar support resources using Confluence or a comparable documentation tool.
• Experience creating audience-targeted communications and training for self-service, virtual, and/or instructor-led learning.
• Experience with Microsoft 365, including Teams, SharePoint, and Office.

Preferred qualifications

• Experience in an agile environment.
• Experience with Confluence.

Job 2069 candidate skills matrix

Complete every row with years of hands-on experience and last used (MM/YYYY or Current). Enter 0 and N/A if none. Preferred experience is not mandatory. The resume must support experience claimed.

• End-to-end change enablement and change frameworks
• Stakeholder engagement and change impact analysis
• Business and technology process analysis
• Change communications and adoption measurement
• Knowledge base and technical documentation
• Digital learning and training development
• Microsoft 365 collaboration tools