Change Control / Configuration Analyst
Apexon
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Benefits offered by this job
Job summary
Apexon is seeking a remote Change Control / Configuration Analyst with 2–5 years of experience in change and configuration management to support governance, audit readiness, and end-to-end change lifecycle in an EHR modernization environment.
The role emphasizes coordinating changes, maintaining traceable ServiceNow records, and collaboration across technical and business teams while ensuring compliance with onboarding and security requirements.
Qualifications
- 2 to 5 years of experience in change management, configuration management, IT service management, release coordination, or related technology operations.
- Hands-on ServiceNow experience, particularly with Change and Requested Item records.
- Experience coordinating work from incident or request intake through production implementation and closure.
- Experience supporting CCB meetings and documenting discussions, decisions, approvals, conditions, and action items.
- Understanding of change, incident, request, and configuration management processes and their record relationships.
- Ability to maintain accurate records, monitor workflow status, and identify missing information or approvals.
- Strong written communication, organization, follow-through, and attention to detail.
- Ability to coordinate across technical and business teams, manage dependencies, and escalate risks.
- Proficiency with Microsoft Office or equivalent tools for reporting, meeting materials, and documentation.
- Ability to meet program-specific onboarding, access, and security requirements.
Responsibilities
- Coordinate changes from incident, operational need, or request intake through assessment, approval, scheduling, production implementation, validation, and closure.
- Verify relationships among incidents, requested items, changes, implementation tasks, and affected configuration items.
- Review change submissions for completeness, including justification, scope, impact, risk, dependencies, test evidence, implementation steps, rollback plans, schedules, and approvals.
- Coordinate impact and readiness reviews with application, infrastructure, cybersecurity, operations, vendor, business, and clinical stakeholders.
- Track dependencies, readiness criteria, implementation outcomes, exceptions, and follow-up actions.
- Support implementation and post-implementation reviews, ensuring outcomes, incidents, lessons learned, and corrective actions are documented.
- Create, review, update, and report on ServiceNow Change and Requested Item records.
- Maintain complete and consistent records throughout the change lifecycle, including decision history, approvals, supporting evidence, implementation tasks, and closure details.
- Monitor record quality, status transitions, aging, and required fields.
- Develop or maintain reports and dashboards for operational, implementation, and audit-support metrics.
- Prepare CCB agendas and decision materials summarizing changes, affected services or facilities, risks, dependencies, readiness, and implementation timing.
- Document discussions, decisions, approval conditions, unresolved issues, action items, owners, and due dates.
- Ensure approval evidence is attributable, dated, linked to the applicable change, and retrievable.
- Track CCB actions and conditions through completion and verify required approvals before implementation.
- Escalate incomplete changes or submissions that lack required evidence or production readiness.
- Maintain an organized evidence trail for audit requests including GAO-related requests.
- Support metrics covering change volume, aging, approval and implementation dates, and other records.
Skills
Tools
Job description
Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.
Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.
Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.
We are hiring for a Change Control / Configuration Analyst opportunity.
Role: Change Control / Configuration Analyst
Location: Remote
Position: 1
Work Arrangement: Remote
Candidate Requirements: Active Public Trust clearance required.
We are seeking a Change Control / Configuration Analyst with 2 to 5 years of relevant experience in change management, configuration management, IT service management, release coordination, or technology operations. The ideal candidate will have hands‑on ServiceNow experience, particularly with Change and Requested Item records, and the ability to coordinate changes from initial intake through approval, production implementation, validation, and closure.
This role will support Change Control Board (CCB) governance, configuration management, audit readiness, and change coordination within an EHR modernization environment. The analyst will work closely with technical, business, vendor, and healthcare operations stakeholders to maintain accurate records, ensure process compliance, and support successful production changes.
- 2 to 5 years of experience in change management, configuration management, IT service management, release coordination, or related technology operations.
- Hands‑on ServiceNow experience, particularly with Change and Requested Item records.
- Experience coordinating work from incident or request intake through production implementation and closure.
- Experience supporting CCB meetings and documenting discussions, decisions, approvals, conditions, and action items.
- Understanding of change, incident, request, and configuration management processes and their record relationships.
- Ability to maintain accurate records, monitor workflow status, and identify missing information or approvals.
- Strong written communication, organization, follow‑through, and attention to detail.
- Ability to coordinate across technical and business teams, manage dependencies, and escalate risks.
- Proficiency with Microsoft Office or equivalent tools for reporting, meeting materials, and documentation.
- Ability to meet program‑specific onboarding, access, and security requirements.
- Experience supporting EHR, healthcare IT, clinical applications, or health‑system environments.
- Experience supporting federal healthcare programs or government technology modernization initiatives.
- Experience responding to GAO‑related, inspector general, or other authorized audit and oversight requests.
- Familiarity with federal information security, privacy, records management, and configuration control practices.
- Familiarity with ITIL or comparable IT service management frameworks.
- Experience with ServiceNow reporting, dashboards, workflow controls, or data‑quality analysis.
- Experience with CMDBs, configuration items, service relationships, release management, or production readiness reviews.
- Experience supporting multi‑site deployments, pilots, or phased implementations.
- Coordinate changes from incident, operational need, or request intake through assessment, approval, scheduling, production implementation, validation, and closure.
- Verify relationships among incidents, requested items, changes, implementation tasks, and affected configuration items.
- Review change submissions for completeness, including justification, scope, impact, risk, dependencies, test evidence, implementation steps, rollback plans, schedules, and approvals.
- Coordinate impact and readiness reviews with application, infrastructure, cybersecurity, operations, vendor, business, and clinical stakeholders.
- Track dependencies, readiness criteria, implementation outcomes, exceptions, and follow‑up actions.
- Support implementation and post‑implementation reviews, ensuring outcomes, incidents, lessons learned, and corrective actions are documented.
- Create, review, update, and report on ServiceNow Change and Requested Item records.
- Maintain complete and consistent records throughout the change lifecycle, including decision history, approvals, supporting evidence, implementation tasks, and closure details.
- Monitor record quality, status transitions, aging, and required fields.
- Develop or maintain reports and dashboards for operational, implementation, and audit‑support metrics.
- Prepare CCB agendas and decision materials summarizing changes, affected services or facilities, risks, dependencies, readiness, and implementation timing.
- Document discussions, decisions, approval conditions, unresolved issues, action items, owners, and due dates.
- Ensure approval evidence is attributable, dated, linked to the applicable change, and retrievable.
- Track CCB actions and conditions through completion and verify required approvals before implementation.
- Escalate incomplete changes or submissions that lack required evidence or production readiness.
- Maintain an organized evidence trail from initial request through assessment, CCB review, approval, implementation, validation, and closure.
- Collect, reconcile, and validate information for program oversight and authorized audit requests, including GAO‑related requests.
- Support metrics covering change volume, aging, approval and implementation dates, planned versus actual schedules, success or backout outcomes, emergency changes, and record completeness.
- Help ensure affected configuration items and service relationships are identified and updated through approved procedures.
- Respond to authorized evidence requests by locating records and explaining documented workflows and decision trails.
- Protect sensitive information and follow applicable records‑handling and access procedures.
- Coordinate changes affecting EHR applications, integrations, infrastructure, data services, and facility workflows.
- Consider deployment readiness, user impact, operational continuity and coordination across participating facilities.
- Support documentation of pilot feedback, implementation issues, workflow adjustments, and lessons learned.
- Communicate change status and potential impacts clearly to technical, business, and healthcare operations stakeholders.
- Complete, accurate, and traceable change records and supporting evidence.
- Timely documentation of CCB discussions, decisions, approvals, and follow‑up actions.
- Compliance with required review, approval, and production‑readiness checkpoints.
- Accurate and timely change and audit‑support metrics.
- Resolution of data‑quality gaps, overdue actions, and process exceptions.
- Effective coordination of implementation dependencies and post‑implementation follow‑up.
Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the four regions in which it operates: USA for the seventh time in 2026, India for the tenth consecutive time in 2026, the UK for the fourth time in 2026, and Mexico for the second time in 2026.
Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to all qualified individuals without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
You can read about our Job Applicant Privacy policy here: Job Applicant Privacy Policy on apexon.com.
Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.
We also offer:
- Health Insurance with Dental & Vision
- 401K Plan
- Life Insurance, STD & LTD
- Paid Vacations & Holidays
- Continuous Skill Based Development and Career Advancement Opportunities
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