100% Remote Bilingual eCommerce Consultant (Spanish)

Apex Systems; Pittsburgh (Allegheny County); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K program with company match

Employee Assistance Program (EAP)

Access to professional development courses

Job summary

A technology solutions provider is seeking a qualified individual to analyze and interpret data while supporting digital tools implementation in Pittsburgh. Responsibilities include leading user training, troubleshooting issues, and preparing analytical reports. Applicants should have excellent communication skills, be detail-oriented, and fluent in Spanish. This role offers competitive benefits and professional development opportunities.

Qualifications

• Detail-oriented with strong organizational skills.
• Must possess excellent communication and problem-solving skills.
• Experience analyzing data sets for business solutions.

Responsibilities

• Support a select group of digital tools and solutions.
• Lead demonstrations of solutions and training for users.
• Assist in planning, organizing, and executing project tasks.

Skills

Familiarity with the eCommerce industry

Experience using data analyst tools

Excellent communication skills

Problem-solving skills

Outstanding organizational skills

Multi-tasking abilities

Detail-oriented

Critical Thinking

Strong interpersonal skills

Fluency in Spanish

Job description

Job Description

Position Summary: Responsible for cleaning, analyzing, interpreting, and displaying data using different approaches and business intelligence tools known as data analysis.

Responsible for supporting a select group of digital tools and solutions and managing the implementation and migration of data.

Support or help lead the demonstration of solutions and training for users on digital technology, provide collateral and updated training documents.

Serve as an escalation point to troubleshoot non-common issues and user onboarding.

Primary Responsibilities

• Responsible for supporting a selected group of digital tools and solutions and managed the implementation, business process modifications, project management, training and communications of those technologies across the organization and targeted user base.
• Leads the demonstration of solutions and training for users on our internally grown digital technology, provides collateral and updated training documents and serves as an escalation point to troubleshoot non-common issues and user onboarding.
• Assists with developing, planning, organizing and executing all administrative tasks for a project.
• Observes project activities to ensure contribution by team members.
• Performs incidental project coordination including planning, research, analysis and implementation of deliverables and action items.
• Acts as project sub-task lead on small projects.
• Assigning numerical value to essential business functions to assess and compare performance over time.
• Preparing reports for the management stating trends, patterns and predictions using relevant data.
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps enabling them to make crucial decisions based on various facts and trends.

Skills

• Familiarity with the eCommerce industry is a plus.
• Experience using data analyst tools.
• Experience presenting to peers, management and other stakeholders.
• Excellent communication and problem-solving skills.
• Outstanding organizational skills.
• Multi-tasking abilities.
• Detail-oriented.
• Self-starter.
• Critical Thinking.
• Exceptional teamwork and leadership skills to help other technical support workers.
• Ability to learn new technologies, implement their usage within the team and train others.
• Personable and attentive, excellent customer service skills.
• Strong interpersonal skills.
• Must be fluent in Spanish.
• Experience analyzing data sets to find ways to solve problems relating to a business customer.

High Level Overview Work

Backend Support of Systems

• Auditing data like error reports.
• Data updates in ecommerce migrations.
• Identifying new trends in data updates.
• Supporting new features related to websites Wesco supports.
• Migration: Uploads, spreadsheet prep for importing into new backend systems.
• Sunsetting legacy profiles.
• Document/SOP clean ups and folder management for Digital Support.

Apex Benefits Overview

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.

Equal Opportunity Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.