Third-Party Risk Concierge Analyst

Apexon; Baltimore (MD); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Insurance with Dental & Vision

401K Plan

Life Insurance, STD & LTD

Paid Vacations & Holidays

Continuous Skill Based Development and

Career Advancement Opportunities

Job summary

Apexon is seeking a Third-Party Risk Concierge Analyst – Vendor Risk & Compliance to coordinate TPRM activities across engagement teams, procurement, third parties, and risk assessment teams in a remote setting. The role emphasizes guiding timelines, maintaining updates, and ensuring timely completion without performing risk assessments.

Ideal candidates have 1–4 years in customer-facing or service-focused roles, strong communication, and solid organizational skills.

Qualifications

• Excellent written and verbal communication with stakeholders at all levels.
• Experience in a customer-facing, service desk, intake, coordination, or project/program support role.
• Strong customer service and stakeholder support skills.
• Excellent organizational skills and follow-up.
• Ability to manage multiple requests in a high-volume environment.
• Proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Ability to clearly communicate timelines, status updates, requirements and next steps.

Responsibilities

• Serve as the first contact for engagement teams, procurement, and third parties for TPRM requests.
• Explain clearance requirements and timelines, set expectations and communicate next steps.
• Route requests to risk teams and follow up to ensure timely completion.
• Escalate stalled or high-priority requests to leaders.
• Manage a high-volume portfolio of active records and prioritize by urgency.
• Coordinate renewals and end-of-performance withdrawals during the contract lifecycle.
• Enter and maintain accurate information in TPRM Gateway and related systems.
• Check the DESC system for restricted entities as part of the process.
• Maintain documentation to support data audits and stakeholder communications.

Skills

Strong communication

Customer-facing service

Organizational skills

Multi-tasking

Data accuracy

MS Office (Outlook, Excel, PowerPoint)

Timeline updates

Education

Bachelor’s degree preferred

Job description

Third-Party Risk Concierge Analyst – Vendor Risk & Compliance

Apexon is a digital first technology services firm specializing in accelerating business transformation and delivering human centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering, and UX, along with deep expertise in BFSI, healthcare, and life sciences, helping businesses capitalize on the unlimited opportunities digital offers.

Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon has a global presence across four continents.

We are hiring for a Third-Party Risk Concierge Analyst – Vendor Risk & Compliance opportunity.

Location: Remote

Position: 1

Work Arrangement: Remote

Candidate Requirements:

• W2 candidates only.
• Candidates with 1 to 4 years of experience only.
• Strong communication, customer service, and office administration skills.

Role Overview

The Third-Party Risk Concierge Analyst serves as the primary coordination point between business engagement teams, procurement specialists, third parties, and risk assessment teams. This role guides stakeholders through the third-party risk management (TPRM) clearance process, tracks requests, communicates status updates, and ensures timely follow-up through completion.

This is a coordination and service-focused role. The analyst does not conduct risk assessments or make risk determinations.

Required Skills

• Excellent written and verbal communication skills, with the ability to interact professionally with stakeholders at all levels.
• Experience in a customer-facing, service desk, intake, coordination, or project/program support role.
• Strong customer service and stakeholder support skills.
• Excellent organizational skills and consistent follow-up.
• Ability to manage multiple requests and competing priorities in a high-volume environment.
• Strong attention to detail and data accuracy.
• Proficiency in Microsoft Outlook, Excel, and PowerPoint.
• Ability to communicate timelines, status updates, requirements, and next steps clearly.

Preferred Skills

• Experience in supply chain, procurement, contract administration, or vendor onboarding.
• General awareness of third-party risk management concepts.
• Experience using workflow, ticketing, or case management tools.
• Bachelor’s degree in supply chain, procurement, business administration, or a related field is preferred but not required.

Key Responsibilities

• Serve as the first point of contact for engagement teams, procurement specialists, and third parties regarding TPRM requests.
• Explain clearance requirements and timelines, set expectations, and proactively communicate status updates and next steps.
• Route requests to the appropriate risk teams and follow up regularly to ensure timely completion.
• Escalate stalled, delayed, or high-priority requests to the appropriate leaders.
• Manage a high-volume portfolio of active records, prioritizing requests based on urgency, business impact, and deadlines.
• Coordinate renewals and end-of-performance withdrawals throughout the contract lifecycle.
• Enter and maintain accurate information in TPRM Gateway and related systems.
• Check the DESC system for restricted entities as part of the established process.
• Maintain complete and accurate documentation to support data audits.
• Coordinate with internal stakeholders to resolve process-related delays and keep requests moving toward closure.
• Accurate and up-to-date TPRM request records.
• Timely stakeholder communications and status updates.
• Documented request routing, follow-ups, and escalations.
• Coordinated renewal and end-of-performance withdrawal records.
• Complete documentation supporting data accuracy and audit requirements.

Education Requirement

A bachelor’s degree in supply chain, procurement, business administration, or a related field is preferred but not required.

Our Commitment to Diversity & Inclusion

Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the four regions in which it operates: USA for the seventh time in 2026, India for the tenth consecutive time in 2026, the UK for the fourth time in 2026, and Mexico for the second time in 2026.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to all qualified individuals without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

Apexon also offers a guided approach to Employee Online Privacy: Job Applicant Privacy Policy on apexon.com.

Our Commitment to Environment

Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.

Our Perks and Benefits

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning experience, and provide care and support for you and your loved ones.

We also offer:

• Health Insurance with Dental & Vision
• 401K Plan
• Life Insurance, STD & LTD
• Paid Vacations & Holidays
• Continuous Skill Based Development and Career Advancement Opportunities