Change and Enablement Lead

TechDigital Group; Pennsylvania; Hybrid; USD 140,000 - 190,000; Full time

Job summary

TechDigital Group is seeking a senior ServiceNow Architect to drive design and implementation of enterprise-grade AIOps solutions. The role emphasizes change enablement, training, and governance across complex digital operations.

The ideal candidate will lead architecture efforts, coordinate with customers and engineering teams, and ensure scalable, resilient ServiceNow deployments with a focus on proactive operation and AI-driven insights.

Qualifications

• Must have ServiceNow change, enablement, and adoption experience.
• Experience designing role-based processes and training materials.
• Delivery of Train-the-Trainer programs.
• Provide operational-transition and knowledge-transfer support.

Responsibilities

• Create Quick Reference Guides and role-based process guidance.
• Design scalable ServiceNow architectures aligned to customer priorities.
• Lead end-to-end ServiceNow AIOps implementations for proactive issue detection and remediation.
• Architect ServiceNow AI Platform solutions for data models, workflows, and policies.
• Guide migration strategies to move workloads into ServiceNow AIOps and AI Platform.
• Collaborate with product owners and engineers to translate requirements into detailed designs.
• Define performance, security, and availability requirements for enterprise-grade ServiceNow solutions.
• Review designs and configurations to ensure adherence to reference architectures.

Skills

ServiceNow adoption

Train-the-Trainer

Role-based training

Knowledge-transfer

Education

ServiceNow Architect Cert

ITOM Implement Specialist

Job description

Required Certifications

• ServiceNow Certified Technical Architect preferred plus ServiceNow Certified Implementation Specialist for IT Operations Management or equivalent advanced ServiceNow credentials

Required Skills

• ServiceNow change, enablement, and adoption experience
• Role-based process and training-material development
• Train-the-Trainer delivery
• Operational-transition and knowledge-transfer support

Job Responsibilities

• Quick Reference Guides, role-based process guidance, Train-the-Trainer sessions, and transition support.
• Design comprehensive ServiceNow architectures that align platform capabilities with customer priorities in the high technology domain while ensuring scalability and resilience -Drive end to end ServiceNow AIOps implementations to enable proactive issue detection automated remediation and continuous optimization of technology operations -Architect ServiceNow AI Platform solutions that orchestrate data models workflows and policies to deliver consistent AI driven insights across enterprise services -Configure and guide implementation of ServiceNow AI Control Tower capabilities to provide unified visibility decision support and governance for complex digital operations -Coordinate with product owners architects and engineering partners to translate strategic requirements into detailed ServiceNow design specifications for AIOps and AI solutions -Optimize data ingestion event correlation and signal processing within ServiceNow AIOps to improve noise reduction root cause accuracy and time to resolution -Define non functional requirements including performance security and availability to ensure ServiceNow solutions meet enterprise grade expectations in high technology environments -Review solution designs configurations and integrations to confirm adherence to reference architecture standards and to reduce technical debt across the ServiceNow ecosystem -Develop migration and upgrade strategies to move existing workloads and legacy capabilities into ServiceNow AIOps AI Platform and AI Control Tower modules with minimal disruption -Collaborate with operations teams to establish monitoring alerting and observability patterns using ServiceNow capabilities that support reliable day to day platform operations -Guide adoption of AI driven workflows and virtual agents within ServiceNow to improve user experience reduce manual effort and create measurable productivity benefits -Document architecture decisions patterns and reusable components to enable consistent delivery quality across multiple ServiceNow projects and customer engagements -Mentor implementation teams on ServiceNow best practices for configuration scripting integration and testing to improve delivery quality and maintainability -Align ServiceNow AI and AIOps solutions with organizational sustainability and efficiency goals by reducing outages improving resource utilization and enabling faster innovation -Engage with customer stakeholders in the high technology sector to understand industry specific needs and ensure ServiceNow designs support relevant regulatory and business expectations