Change and Enablement Lead

TechDigital Group; Georgia; Hybrid; USD 110,000 - 170,000; Full time

Job summary

TechDigital Group is seeking a Change and Enablement Lead to drive ServiceNow change enablement and adoption across complex enterprise environments. The role requires crafting role-based processes, training content, and Train-the-Trainer programs, while guiding architecture and implementation strategies for AI-driven IT operations.

You will oversee end-to-end AIOps deployments, ensure governance, and collaborate with stakeholders to translate strategic needs into scalable, reliable ServiceNow

Qualifications

• ServiceNow change, enablement, and adoption experience is required.
• Role-based process and training-material development is required.
• Train-the-Trainer delivery experience is preferred.
• Operational-transition and knowledge-transfer support experience is required.

Responsibilities

• Create quick reference guides, role-based process guidance, Train-the-Trainer sessions, and transition support.
• Design comprehensive ServiceNow architectures aligned with customer priorities for high-technology environments.
• Lead end-to-end ServiceNow AIOps implementations for proactive issue detection and automated remediation.
• Architect ServiceNow AI Platform solutions for data models, workflows, and policies to deliver AI-driven insights.
• Guide ServiceNow AI Control Tower configurations to provide visibility, decision support and governance.
• Collaborate with product owners and engineers to translate requirements into detailed ServiceNow designs for AIOps/AI.
• Optimize data ingestion, event correlation, and signal processing in ServiceNow AIOps to reduce noise and improve MTTR.
• Define non-functional requirements for performance, security, and availability.

Skills

ServiceNow change enablement adoption

Train-the-Trainer delivery

Role-based process development

Knowledge-transfer support

Tools

ServiceNow

Job description

Change and Enablement Lead

Required Certifications : ServiceNow Certified Technical Architect preferred plus ServiceNow Certified Implementation Specialist for IT Operations Management or equivalent advanced ServiceNow credentials

Required Skills

• ServiceNow change, enablement, and adoption experience
• Role-based process and training-material development
• Train-the-Trainer delivery
• Operational-transition and knowledge-transfer support

Job Responsibilities

• Quick Reference Guides, role-based process guidance, Train-the-Trainer sessions, and transition support.
• Design comprehensive ServiceNow architectures that align platform capabilities with customer priorities in the high technology domain while ensuring scalability and resilience
• Drive end to end ServiceNow AIOps implementations to enable proactive issue detection automated remediation and continuous optimization of technology operations
• Architect ServiceNow AI Platform solutions that orchestrate data models workflows and policies to deliver consistent AI driven insights across enterprise services
• Configure and guide implementation of ServiceNow AI Control Tower capabilities to provide unified visibility decision support and governance for complex digital operations
• Coordinate with product owners architects and engineering partners to translate strategic requirements into detailed ServiceNow design specifications for AIOps and AI solutions
• Optimize data ingestion event correlation and signal processing within ServiceNow AIOps to improve noise reduction root cause accuracy and time to resolution
• Define non functional requirements including performance security and availability to ensure ServiceNow solutions meet enterprise grade expectations in high technology environments
• Review solution designs configurations and integrations to confirm adherence to reference architecture standards and to reduce technical debt across the ServiceNow ecosystem
• Develop migration and upgrade strategies to move existing workloads and legacy capabilities into ServiceNow AIOps AI Platform and AI Control Tower modules with minimal disruption
• Collaborate with operations teams to establish monitoring alerting and observability patterns using ServiceNow capabilities that support reliable day to day platform operations
• Guide adoption of AI driven workflows and virtual agents within ServiceNow to improve user experience reduce manual effort and create measurable productivity benefits
• Document architecture decisions patterns and reusable components to enable consistent delivery quality across multiple ServiceNow projects and customer engagements
• Mentor implementation teams on ServiceNow best practices for configuration scripting integration and testing to improve delivery quality and maintainability
• Align ServiceNow AI and AIOps solutions with organizational sustainability and efficiency goals by reducing outages improving resource utilization and enabling faster innovation
• Engage with customer stakeholders in the high technology sector to understand industry specific needs and ensure ServiceNow designs support relevant regulatory and business expectations