Chain Account Manager

Southern Hobby Distribution, LLC; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Sales First Distributing is seeking a Chain Account Manager to strengthen and grow our multi-store retail partnerships within the TCG and hobby categories. You will work with corporate buyers and store teams to support replenishment, allocations, and category expansion.

In this role, you will present new releases, guide accounts through schedules, coordinate with warehouse operations, and monitor accounts to ensure steady growth and on-time product availability across assigned chains.

Qualifications

• 3–5 years of account management experience, preferably with multi-store retailers.
• Knowledge of TCG, hobby, gaming, or adjacent consumer products is a plus.
• Strong communication, presentation, and relationship-building skills.
• Tech-savvy and comfortable with reporting platforms.
• Highly organized and able to manage multiple chain accounts.

Responsibilities

• Maintain and deepen relationships with corporate buyers and store teams, ensuring consistent communication and support for ongoing product needs.
• Present new releases within existing TCG brands—especially high-demand, allocated items—and guide accounts through release schedules and expectations.
• Introduce new product categories (e.g., accessories) to enhance overall assortment and drive incremental growth.
• Coordinate effectively with warehouse operations, understanding each chain’s shipping requirements and routing guidelines.
• Monitor A/R for assigned accounts and partner with finance to resolve outstanding balances or invoice issues.
• Utilize tools and reporting systems to manage forecasting, sales tracking, and account performance visibility.

Skills

Account management

Multi-store retail experience

Communication skills

Reporting and analytics

TCG/hobby knowledge

Job description

Sales First Distributing has been serving the Mass Market and Retail class of trade for over a decade. We partner with top manufacturers of TCGs, sports cards, and other collectibles, offering superior customer service. We provide warehouse and store-level distribution as well as B2C fulfillment for the best brands in the industry.

The Chain Account Manager is responsible for strengthening and expanding business within assigned multi-store retail chains. This role emphasizes long-term account development, working closely with both corporate buyers and store-level contacts to support replenishment, allocations, and category growth across TCG and related product lines.

Key Responsibilities

• Maintain and deepen relationships with corporate buyers and store teams, ensuring consistent communication and support for ongoing product needs.
• Present new releases within existing TCG brands—especially high-demand, allocated items—and guide accounts through release schedules and expectations.
• Introduce new product categories (e.g., accessories) to enhance overall assortment and drive incremental growth.
• Coordinate effectively with warehouse operations, understanding each chain’s shipping requirements and routing guidelines.
• Monitor A/R for assigned accounts and partner with finance to resolve outstanding balances or invoice issues.
• Utilize tools and reporting systems to manage forecasting, sales tracking, and account performance visibility.

Qualifications

• 3–5 years of account management experience, preferably with multi-store retail or distribution-based partners.
• Knowledge of TCG, hobby, gaming, or adjacent consumer product categories is a plus.
• Strong communication, presentation, and relationship-building skills.
• Tech-savvy and comfortable with reporting platforms.
• Highly organized, detail-oriented, and capable of managing multiple chain accounts simultaneously.