Chain & Mass Account Manager

Sales First Distributing LLC; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

Sales First Distributing LLC in the United States is seeking an Account Manager to strengthen and grow relationships with multi-store retail chains and mass chain retailers. You will manage replenishment, allocations, and category growth across TCG and related product lines, working closely with corporate buyers and store teams to drive expansion.

Ideal candidates have 3–5 years in account management, are highly organized, tech-savvy, and comfortable with forecasting and reporting.

Qualifications

• 3–5 years of account management experience, preferably with multi-store retail, mass chain, or distribution-based partners.
• Knowledge of TCG, hobby, gaming, or adjacent consumer product categories is a plus.
• Strong communication, presentation, and relationship-building skills.
• Tech-savvy and comfortable with reporting platforms.
• Highly organized, detail-oriented, and capable of managing multiple chain and mass chain accounts simultaneously.

Responsibilities

• Maintain and deepen relationships with corporate buyers and store teams across assigned chain and mass chain accounts, ensuring consistent communication and support for ongoing product needs.
• Highly organize and manage multiple chain and mass chain accounts simultaneously, staying detail-oriented across a growing portfolio.
• Present new releases within existing TCG brands and guide accounts through release schedules and expectations.
• Introduce new product categories (e.g., accessories) to enhance overall assortment and drive incremental growth.
• Coordinate effectively with warehouse operations, understanding each chain and mass chain account's shipping requirements and routing guidelines.
• Monitor A/R for assigned accounts and partner with finance to resolve outstanding balances or invoice issues; use reporting tools to track sales and performance.

Skills

Account management

Communication

Presentation

Relationship building

Tech savvy

Detail-oriented

Tools

Reporting platforms

Job description

As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team!

Sales First Distributing has been serving the Mass Market and Retail class of trade for over a decade. We partner with top manufacturers of TCGs, sports cards, and other collectibles, offering superior customer service. We provide warehouse and store-level distribution as well as B2C fulfillment for the best brands in the industry.

The Chain & Mass Chain Account Manager is responsible for strengthening and expanding business within assigned multi-store retail chains and mass chain retailers. This role emphasizes long-term account development, working closely with both corporate buyers and store-level contacts to support replenishment, allocations, and category growth across TCG and related product lines.

Key Responsibilities

Account & Relationship Management

• Maintain and deepen relationships with corporate buyers and store teams across assigned chain and mass chain accounts, ensuring consistent communication and support for ongoing product needs.
• Highly organize and manage multiple chain and mass chain accounts simultaneously, staying detail-oriented across a growing portfolio.

Product & Category Growth

• Present new releases within existing TCG brands — especially high-demand, allocated items — and guide accounts through release schedules and expectations.
• Introduce new product categories (e.g., accessories) to enhance overall assortment and drive incremental growth.

Operations & Fulfillment

• Coordinate effectively with warehouse operations, understanding each chain and mass chain account's shipping requirements and routing guidelines.

Finance & Reporting

• Monitor A/R for assigned accounts and partner with finance to resolve outstanding balances or invoice issues.
• Utilize tools and reporting systems to manage forecasting, sales tracking, and account performance visibility.

Qualifications

• 3–5 years of account management experience, preferably with multi-store retail, mass chain, or distribution-based partners.
• Knowledge of TCG, hobby, gaming, or adjacent consumer product categories is a plus.
• Strong communication, presentation, and relationship-building skills.
• Tech-savvy and comfortable with reporting platforms.
• Highly organized, detail-oriented, and capable of managing multiple chain and mass chain accounts simultaneously.