Certified Pharmacy Technician: Patient Care & Support

Hy-Vee; Madison (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Hy-Vee in Madison, WI is seeking a Certified Pharmacy Technician to support pharmacists in prescription processing, insurance billing, customer service, and inventory management. The role emphasizes accuracy, confidentiality, and compliance with HIPAA.

You will assist in preparing medications, labeling, handling refills, and interacting with patients and healthcare providers to ensure safe, efficient service and growth within the pharmacy team.

Qualifications

• Apply logical and scientific thinking to solve problems involving both abstract and concrete variables.
• Perform arithmetic, algebraic, and geometric calculations accurately.
• Compose original correspondence, follow technical manuals, and evaluate technical data.
• Counsel and advise customers and interact professionally with patients, healthcare providers, and team members.
• Maintain a high level of discretion and integrity when handling confidential patient information.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Handle customer inquiries that do not require a pharmacist’s expertise and judgment.
• Accept new written prescription orders and telephoned refill requests at the supervising pharmacist’s discretion.
• Contact doctors’ offices to take or request refill prescriptions as needed.
• Gather and maintain accurate patient information required to prepare prescriptions.
• Assist pharmacists in preparing prescription drug products for dispensing.
• Prepare and affix labels to prescription containers and prepare prescriptions to be mailed.
• Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting.
• File prescriptions after they have been dispensed and report any medication errors to appropriate personnel.
• Order, check in, and stock pharmacy supplies and log invoices as necessary.
• Perform cash transactions accurately.
• Administer vaccines as allowed by law, with required certification where applicable.
• Maintain the cleanliness of the pharmacy and dispensing area.
• Maintain the confidentiality of customers’ private medical information in accordance with HIPAA.
• Adhere to all statutes and regulations pertaining to a pharmacy technician.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Assist in other areas of the store as needed and take on special projects as assigned.
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines.
• Report to work when scheduled and on time.

Skills

Analytical thinking

Numerical ability

Technical reading

Customer service

Privacy/compliance

Education

High school diploma or equivalent

Licensed pharmacy technician certification

Pharmacy technician or clerk experience preferred

Vaccination certification if administering vaccines

Job description

Hy-Vee in Madison, WI is seeking a Certified Pharmacy Technician to support pharmacists in prescription processing, insurance billing, customer service, and inventory management. The role emphasizes accuracy, confidentiality, and compliance with HIPAA.

You will assist in preparing medications, labeling, handling refills, and interacting with patients and healthcare providers to ensure safe, efficient service and growth within the pharmacy team.