Certified Pharmacy Tech: Patient Care & Vaccines

Hy-Vee Inc; La Crosse (WI); On-site; USD 25,000 - 34,000; Full time

Job summary

Hy-Vee Inc. in La Crosse, WI is seeking a Certified Pharmacy Technician to support pharmacists in processing prescriptions, billing, and providing excellent customer service in a fast-paced retail pharmacy.

The role emphasizes accuracy, confidentiality, and compliance with HIPAA while helping customers and patients with their medication needs. Responsibilities include handling prescription orders, insurance claims, labeling, vaccines where permitted, and maintaining stock and cleanliness of the

Qualifications

• High school diploma or equivalent required
• Certified as a licensed technician through a certified national program required; must maintain continuing education requirements to keep license active
• Previous experience as a pharmacy technician or pharmacy clerk preferred
• Vaccination certification required if administering vaccines, as required by law

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and making every interaction a positive one
• Handle customer inquiries that do not require a pharmacist's expertise and judgment
• Accept new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist
• Contact doctor's offices to take or request refill prescriptions as needed
• Gather and maintain accurate patient information required to prepare prescriptions
• Assist pharmacists in preparing prescription drug products for dispensing
• Prepare and affix labels to prescription containers and prepare prescriptions to be mailed
• Prepare and submit insurance claims and assist with third-party insurance billing and troubleshooting
• File prescriptions after they have been dispensed and report any medication errors to appropriate personnel
• Order, check in, and stock pharmacy supplies and log invoices as necessary
• Perform cash transactions accurately
• Administer vaccines as allowed by law, with required certification where applicable
• Maintain the cleanliness of the pharmacy and dispensing area
• Maintain the confidentiality of customers' private medical information in accordance with HIPAA
• Adhere to all statutes and regulations pertaining to a pharmacy technician
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment
• Assist in other areas of the store as needed and take on special projects as assigned
• Maintain strict adherence to personal hygiene, dress standards, and all Hy-Vee policies and store guidelines
• Report to work when scheduled and on time

Skills

Customer service

HIPAA privacy

Vaccination administration

Prescription processing

Insurance billing

Pharmacy operations

Education

High school diploma or equivalent

Certified licensed pharmacy technician

Continuing education requirements

Experience as pharmacy technician or clerk

Vaccination certification

Job description

Hy-Vee Inc. in La Crosse, WI is seeking a Certified Pharmacy Technician to support pharmacists in processing prescriptions, billing, and providing excellent customer service in a fast-paced retail pharmacy.

The role emphasizes accuracy, confidentiality, and compliance with HIPAA while helping customers and patients with their medication needs. Responsibilities include handling prescription orders, insurance claims, labeling, vaccines where permitted, and maintaining stock and cleanliness of the