Certified Medical Assistant: Patient Care Navigator

Ochsner LSU Health; Shreveport (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Ochsner LSU Health seeks a Medical Assistant to provide individualized patient care in person, by phone, and electronically under supervision. You will support the provider during visits, prepare patients, and document information in company systems.

The role requires MA certification and BLS, plus experience with confidential data in a fast-paced setting. Strong communication, interpersonal, and customer service skills are essential as you interact with patients and families while ensuring

Qualifications

• High School Diploma or GED required.
• Preferred completion of formal medical assistant training program.
• Experience handling confidential information in fast-paced environment.
• Medical Assistant Certification required.
• BLS certification required.

Responsibilities

• Supports the patient and provider throughout the patient visit.
• Ensures the patient and provider are prepared for the visit.
• Ensures the patient’s questions are answered prior to leaving; prepares room for next appointment.
• Provides excellent patient service through effective communication both over the phone and in person.
• Completes appropriate documentation including patient registration if necessary.
• Maintains required clinical knowledge, technical skills, training and credentials through personal professional development.

Skills

Clinical knowledge

Computer skills

Verbal & written communication

Interpersonal skills

Customer service

Education

High School Diploma/GED

Medical Assistant training program (preferred)

Job description

Ochsner LSU Health seeks a Medical Assistant to provide individualized patient care in person, by phone, and electronically under supervision. You will support the provider during visits, prepare patients, and document information in company systems.

The role requires MA certification and BLS, plus experience with confidential data in a fast-paced setting. Strong communication, interpersonal, and customer service skills are essential as you interact with patients and families while ensuring