Certified Medical Assistant / Customer Service Rep| Wildlight| Full Time| Days

UF Health; Yulee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

UF Health in Florida seeks a friendly Medical Assistant to greet patients and manage appointments while supporting clinical operations under physician supervision.

The role covers clerical duties, charting in the electronic medical record, basic lab procedures, venipuncture, and assisting with routine medications. Travel up to 25% may be required. Requires CMA and BLS within six months; high school diploma required, healthcare experience preferred.

Qualifications

• Minimum 1 year as a Medical Assistant.
• At least 2 years in clerical or customer service roles, preferably in healthcare.
• At least 1 year experience with third-party payors and data entry in patient demographics.

Responsibilities

• Greet patients and direct messages to appropriate personnel.
• Maintain patient scheduling and registration.
• Perform venipuncture and administer routine medications under physician supervision.
• Record patient dispositions, codes, orders and payments in the EMR.
• Handle cashiering for co-pays and patient payments; perform routine clerical duties.

Skills

Customer service

Clerical work

Medical terminology

Data entry

Education

High School Diploma or GED

Tools

EMR systems

Job description

Overview

Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead.

Responsibilities

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice operations.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Interviews and completes the registration process for patients utilizing the specific service.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine clerical duties for the department.

Perform venipuncture and administer routine, non-controlled medications.

Administer medication as directed by and under the direct supervision of licensed physician.

Collect routine laboratory specimens as directed by the provider.

Perform basic laboratory procedures including aseptic procedures and taking patient's vital signs.

Travel Required -up to 25%

Qualifications

Experience Requirements:

1 year-Medical assistant

2 years-Two to four years Clerical/customer service experience, ideally in a healthcare-related industry

1 year-One year of experience with third-party payors and computer experience for inputting data and reviewing patient demographic material

Certifications:

Certified Medical Assistant (CMA) required within 6 months

Basic Life Support (BLS) required at time of hire

Medical Terminology Certificate - preferred -within 30 days

**Additional Details** Requirement of having completed an MA program that is accredited by the National Commission for Certifying Agencies, a national or state medical association, or an agency approved by the board.

Education

High School Diploma / GED equivalent required

Additional Duties

Additional duties as assigned may vary.

UFJPI is an Equal Opportunity Employer and Drugfree Workplace