Certified Debt Specialist

Century Support Services, LLC; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Century Support Services, LLC is seeking a Certified Debt Specialist in Sales to help clients resolve indebtedness. The role emphasizes qualifying inbound leads and converting them into Century Clients through consultative selling and strong communication.

A solid background in consumer banking or credit/collections, plus negotiation skills, will support success in this program. The team will provide leads to qualify and consult with, with ongoing training and a structured pipeline.

Qualifications

• Minimum 2 years sales’ experience (financial services a plus).
• Bachelor’s degree preferred but not required.

Responsibilities

• Qualifying, handling, and converting all inbound leads into prospective clients.
• Making outbound phone calls to qualified leads and converting them to Century Clients.
• Understanding and communicating the benefits of our program.
• Maintains operations by following policies and procedures; reporting needed changes.
• Moving the prospect forward to execute a consultative sale.
• Managing the sales pipeline and insertion of new leads.
• Meeting pre-set goals- weekly, monthly, quarterly and annually.
• Working in a team environment to further Century’s overall goals.
• Assisting customers by gathering information on their financial situation and presenting possible solutions, including enrollment into our program.
• Provide customers with accurate information regarding their financial analysis.
• Maintaining a consultative relationship with the customer throughout the process.

Skills

Communication skills

Negotiation skills

CRM familiarity

Multi-tasking

Organizational skills

Sales experience

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

JOB TITLE

Certified Debt Specialist

DEPARTMENT:

Sales

REPORTING RELATIONSHIP:

Director of Sales

FLSA STATUS:

Hourly + Commission

Company offers a competitive salary for this full time position, including generous benefit package with employer contribution, PTO, and 401K.

JOB SUMMARY

Our Century team is in search of sales professionals who genuinely want to assist clients in achieving their goal of resolving their current indebtedness. Understanding what motivates the consumer to make financial decisions that addresses and helps them resolve their current indebtedness is helpful. The candidate should possess excellent communication skills with a solid understanding of negotiation skills and techniques. Knowledge of consumer banking with a credit and collection background; backed with solid critical thinking skills which would enable the candidate to succeed in this position. The Century Support team will provide leads to our Certified Debt Specialists, to qualify and consult with, to sell our debt resolution program in an effort to gain new clients.

DUTIES AND RESPONSIBILITIES

• Qualifying, handling, and converting all inbound leads into prospective clients.
• Making outbound phone calls to qualified leads and converting them to Century Clients.
• Understanding and communicating the benefits of our program.
• Maintains operations by following policies and procedures; reporting needed changes.
• Moving the prospect forward to execute a consultative sale.
• Managing the sales pipeline and insertion of new leads.
• Meeting pre-set goals- weekly, monthly, quarterly and annually.
• Working in a team environment to further Century’s overall goals.
• Assisting customers by gathering information on their financial situation and presenting possible solutions, including enrollment into our program.
• Provide customers with accurate information regarding their financial analysis.
• Maintaining a consultative relationship with the customer throughout the process.

KNOWLEDGE AND ESSENTIAL SKILLS

• Candidate should be an effective multi-tasker, very organized, and be passionate about his/her work.
• Must be able to work and thrive in a fast-paced and goal oriented environment.
• Solid customer relationship skills.
• Flexibility in work hours and schedule; weekends may be necessary in order to meet client expectations.
• Highly motivated and results-oriented.
• Should be a proactive self-starter.
• Strong organizational and follow-up skills.
• Ability to deliver under tight deadlines.
• Closing skills.
• Excellent verbal and written communication skills.
• Comfortable working in a digital environment.
• Working knowledge of Microsoft Office and CRM functionality.
• A financial background and an understanding of budgets, personal credit, debt and interest are a plus.

EDUCATION AND/OR WORK EXPERIENCE

Minimum 2 years sales’ experience (financial services a plus).

Bachelor’s degree preferred but not required.

Expectation: 9a-5p ET during Onboarding Training & Department Training.

9-5 & 12-8 ET shifts available post-training period.