Centralized Scheduling Representative

Freeman Health System; Joplin (MO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

Wellness program with discounts

Job summary

Freeman Health System seeks a Scheduling Personnel to coordinate patient appointments and support care teams. You will verify patient information, maintain accurate scheduling, and serve as the main point of contact for patients, providers, and departments.

The role requires strong communication, confidentiality, and multitasking in a fast-paced hospital setting. This is a full-time daytime position with extensive patient-facing responsibilities.

Qualifications

• High school diploma or equivalent or 1 year of related experience.
• 1+ year of customer service or healthcare administrative experience.
• Clear communication by phone, written, and in person.
• Ability to handle confidential information with discretion.

Responsibilities

• Schedule patient appointments across departments and teams.
• Verify and update patient information for accuracy.
• Ensure scheduling adheres to departmental guidelines.
• Serve as a primary contact for patients, providers and staff.
• Protect patient privacy and maintain confidentiality.

Skills

Customer service

Communication

Multi-tasking

Data entry

Confidentiality

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic Health Records (EHR)

Job description

Our MissionTo improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.Schedule: Full-Time Days (40 hrs/week)What You'll DoScheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.Requirements:High school diploma or equivalent or minimum of 1 year of related work experience.Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience (or equivalent combination of education and experience).Ability to communicate clearly and professionally by phone, in writing, and in person.Ability to maintain confidentiality and handle sensitive information appropriately.Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment.Preferred Requirements:Previous healthcare scheduling experience in a clinic, hospital, or multi-specialty environment.Experience with electronic health records (EHR) and/or scheduling platforms.Knowledge of medical terminology and common diagnostic/procedural visit types.Experience with insurance verification, referrals, and prior authorization workflows.Bilingual skills (as applicable to patient population).Freeman Perks and ProgramsFor eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!Health, vision, dental insuranceRetirement with employer matchWellness program with discounts to Health Insurance or Cash Bonus with ParticipationMilestone payments with longevity of employmentPaid time off (PTO) or Flex time off (FTO)Extended Sick payLearning Center designated only for Freeman Family membersPayroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.#LI-DNI