CENTRALIZED SCHEDULING REP

Freeman Health System; Springdale (AR); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Employer match retirement

Job summary

Freeman Health System is seeking a Scheduling Coordinator to support patients and care teams by arranging appointments, updating patient data, and ensuring accurate scheduling per departmental guidelines. You will act as a courteous, professional point of contact while safeguarding patient privacy and contributing to efficient clinic operations.

Responsibilities include coordinating scheduling workflows, verifying patient information, and communicating with internal teams.

Qualifications

• High school diploma or equivalent or related work experience.
• 1+ year of customer service, call center, medical office, or healthcare admin experience.

Responsibilities

• Coordinate appointments and scheduling for Freeman Health System patients and care teams.
• Verify and update patient information to ensure accurate scheduling.
• Serve as a key point of contact for patients, providers and internal departments.

Skills

Customer service

Call center

Medical office

Communication

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

Scheduling software

EHR systems

Office applications

Job description

Our MissionTo improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.Schedule: Full-Time Days (40 hrs/week)What You'll DoScheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations.Requirements:High school diploma or equivalent or minimum of 1 year of related work experience.Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience (or equivalent combination of education and experience).Ability to communicate clearly and professionally by phone, in writing, and in person.Ability to maintain confidentiality and handle sensitive information appropriately.Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment.Preferred Requirements:Previous healthcare scheduling experience in a clinic, hospital, or multi-specialty environment.Experience with electronic health records (EHR) and/or scheduling platforms.Knowledge of medical terminology and common diagnostic/procedural visit types.Experience with insurance verification, referrals, and prior authorization workflows.Bilingual skills (as applicable to patient population).Freeman Perks and ProgramsFor eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!Health, vision, dental insuranceRetirement with employer matchWellness program with discounts to Health Insurance or Cash Bonus with ParticipationMilestone payments with longevity of employmentPaid time off (PTO) or Flex time off (FTO)Extended Sick payLearning Center designated only for Freeman Family membersPayroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.#LI-DNI