Centralized Scheduling Representative | One Call | Full - Time | Joplin

Freeman Health System; Joplin, Northern (MO, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement with employer match

Wellness program

PTO / FTO

Extended sick pay

Learning center

Job summary

Freeman Health System is seeking a Scheduling Clerk to support patients and care teams by coordinating appointments and maintaining accurate patient information. This role requires attention to detail, confidentiality, and strong customer service skills.

The successful candidate will work in a fast-paced healthcare environment, using scheduling software and EHR systems. A high school diploma or equivalent and at least one year of related admin experience are preferred.

Qualifications

• High school diploma or equivalent or minimum of 1 year of related work experience.
• Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience.
• Ability to communicate clearly and professionally by phone, in writing, and in person.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.
• Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment.

Responsibilities

• Schedule Freeman Health System patients and care teams by coordinating appointments.
• Verify and update patient information and ensure accurate scheduling per guidelines.
• Serve as a key contact for patients, providers, and internal departments while protecting privacy.
• Support efficient clinic and hospital operations through timely service and organized processes.

Skills

Customer service experience

Communication skills

Confidentiality

Basic computer skills

Multitasking

Education

High school diploma or equivalent

1 year related work experience

Tools

Scheduling software

Electronic Health Records (EHR)

Office applications

Job description

**Our Mission**To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions. **Schedule: Full-Time Days (40 hrs/week)** **What You'll Do**Scheduling Personnel support Freeman Health System patients and care teams by coordinating appointments, verifying and updating patient information, and ensuring accurate scheduling in accordance with departmental guidelines. This role serves as a key point of contact for patients, providers, and internal departments, providing timely, courteous service while protecting patient privacy and supporting efficient clinic/hospital operations. **Requirements:*** High school diploma or equivalent or minimum of 1 year of related work experience.* Minimum of 1 year of customer service, call center, medical office, or healthcare-related administrative experience (or equivalent combination of education and experience).* Ability to communicate clearly and professionally by phone, in writing, and in person.* Ability to maintain confidentiality and handle sensitive information appropriately.* Basic computer proficiency, including ability to learn scheduling/registration software and use standard office applications.* Demonstrated ability to manage multiple tasks, prioritize, and work effectively in a fast-paced environment. **Preferred Requirements:*** Previous healthcare scheduling experience in a clinic, hospital, or multi-specialty environment.* Experience with electronic health records (EHR) and/or scheduling platforms.* Knowledge of medical terminology and common diagnostic/procedural visit types.* Experience with insurance verification, referrals, and prior authorization workflows.* Bilingual skills (as applicable to patient population). **Freeman Perks and Programs*** For eligible full time and part time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one!* Health, vision, dental insurance* Retirement with employer match* Wellness program with discounts to Health Insurance or Cash Bonus with Participation* Milestone payments with longevity of employment* Paid time off (PTO) or Flex time off (FTO)* Extended Sick pay* Learning Center designated only for Freeman Family members* Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.