Centralized Scheduling Coordinator

Confluent Health; Alaska; On-site; USD 41,328,000 - 71,635,000; Full time

Benefits offered by this job

Medical, dental, vision, STD, LTD ins.

401(k) Employer Matching

Free Life Insurance

Family Building and Parental Benefits

Generous PTO

Job summary

Access Physical Therapy, a member of the Confluent Health family, is seeking a full-time Central Scheduler to join our operations. You will manage patient scheduling across 34 locations in NJ and PA, handle multi-channel inquiries, and ensure HIPAA compliance while delivering exceptional customer service.

The ideal candidate has a High School Diploma, proficiency with MS Office, and bilingual Spanish/English skills.

Qualifications

• High School Diploma required.
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
• Excellent telephone etiquette, pleasant personality and customer service skills.
• Bi-Lingual in Spanish and English required.
• Preferred experience in medical reception but not required.
• Previous history with and working knowledge of insurance benefits, administrative duties, customer service and office experience a plus.

Responsibilities

• Pleasantly answer phones, schedule patients via online chat, phone, email, text and fax and patient and referral source interaction on the phone.
• Work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts.
• Learn and navigate through 2 EMR systems.
• Scheduling patients for all 34 locations in both NJ and PA.
• Able to accurately register patients according to company policy and procedures and ensure required forms are completed and signed by patients.
• Demonstrate amazing customer service and maintain HIPAA compliance.

Skills

Customer service

Multi-tasking

Telephone etiquette

Bilingual Spanish/English

Education

High School Diploma

Tools

MS Office

Job description

Centralized Scheduling Coordinator

2026-08-19 Confluent Health all cities, AK

Description:

Full-Time Central Scheduler

Access Physical Therapy, is a member of the Confluent Health family of physical therapy and occupational therapy companies. We are looking for a full-time Central Scheduler to join our team!

At Access Physical Therapy, you'll find an amazing culture because we want our employees to love coming to work and do what they love- helping our patients get back to their everyday lives. We provide you with a fun, family-like environment, support, career growth opportunities and unmatched resources to do amazing work. Come where you can flourish!

Labor & Employment Law

This opportunity is ideal for an individual with excellent organizational and multitasking abilities, a love for continuous learning, and a passion for helping others!

We Grow Together, We Laugh, We do Meaningful Work that Impacts Lives.

Our Full-Time Employees Enjoy these Amazing Benefits:

• Employee-centric work culture from the top, down!
• Medical, dental, vision, STD, LTD insurances
• Generous PTO
• 401(k) Employer Matching
• Free Life Insurance
• Family Building and Parental Benefits
• And more

Responsibilities:

• Pleasantly answer phones, schedule patients via online chat, phone, email, text and fax and patient and referral source interaction on the phone
• You will work with internal teams and Regional Office Coordinators to assist with customer service and scheduling efforts
• Learn and navigate through 2 EMR systems
• Scheduling patients for all 34 of our locations in both NJ and PA
• Able to accurately register patients according to company policy and procedures and ensure required forms are completed and signed by patients
• Demonstrate amazing Customer Service and maintain HIPAA Compliance.

Qualifications:

• High School Diploma required.
• MS Office, basic office support skills (telephone, filing, data entry) and basic math skills.
• Excellent telephone etiquette, pleasant personality and customer service skills.
• Excellent multi-tasker in a fast-paced environment.
• Preferred experience in medical reception but not required
• Previous history with and working knowledge of insurance benefits, administrative duties, customer service and office experience a plus.
• Bi-Lingual In Spanish and English required