Patient Scheduling Coordinator

Colorado In Motion; Town of Texas (WI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, Vision, LTD insurancs

401(k) Employer Matching

Family Building and Parental Benefits

Job summary

Texas Physical Therapy Specialists, a member of Confluent Health, is seeking a full-time Patient Scheduling Coordinator to be the first point of contact for new patients. You will coordinate new patient appointments, deliver exceptional service, and collaborate with clinics, physician offices, and insurance partners to ensure accurate and efficient scheduling.

Ideal candidates are organized, compassionate, detail-oriented, and comfortable in a fast-paced healthcare setting; onsite training is

Qualifications

• 1+ year medical office or scheduling experience.
• Excellent phone communication.
• Ability to handle multiple calls accurately.

Responsibilities

• Manage new patient scheduling for assigned clinics.
• Answer calls and resolve patient questions and concerns.
• Create and update patient accounts with demographics and insurance details.
• Schedule new patient evaluations per guidelines and provider availability.
• Verify insurance coverage and coordinate authorizations and referrals.
• Upload prescriptions/referrals into EMR systems.
• Coordinate with clinic teams and notify providers of outcomes.
• Document calls and follow-ups accurately.
• Use Voxology, Limber, and WebPT to support scheduling.
• Meet KPIs and participate in team meetings.

Skills

Phone communication

Multitasking

Medical scheduling

Healthcare experience

Tools

Voxology

Limber

WebPT

Job description

Overview

Are you passionate about helping patients have a positive experience from their very first interaction with a healthcare organization? Texas Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Patient Scheduling Coordinator to join our team and serve as an important first point of contact for new patients.

In this role, you will coordinate new patient appointments for assigned clinics, provide exceptional customer service, and work closely with clinical teams, referring physician offices, insurance partners, and internal departments to ensure patients are scheduled accurately and efficiently.

The ideal candidate is organized, compassionate, detail-oriented, and comfortable working in a fast-paced healthcare environment. You will play a key role in helping patients navigate the scheduling process while supporting our clinics and ensuring a smooth transition from referral to their first appointment.

After completing paid onsite training in Live Oak, TX, you'll transition to working remotely while remaining part of a supportive and collaborative team. ***(Candidates must be local to San Antonio, TX- Live Oak)***

• Job Type: Full Time
• Pay Rate: ~$17-$18/ HR
• Flexible 8-hour shifts scheduled between7:00 AM-7:00 PM Monday-Thursday:/ Friday: 7:00 AM-4:00 PM

How TexPTS and Confluent Health Supports You:

• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

Responsibilities

• Manage new patient scheduling for assigned clinics and service areas.
• Answer incoming calls and promptly resolve patient questions and concerns.
• Provide an exceptional patient experience throughout the scheduling process.
• Accurately create and update patient accounts, including demographics, insurance, referrals, authorizations, and required documentation.
• Schedule new patient evaluations according to clinic guidelines, provider availability, and scheduling requirements.
• Verify insurance coverage and coordinate authorization, PCP referral, MVA, and other specialized scheduling needs.
• Request, follow up on, and upload prescriptions/referrals into the appropriate electronic medical record systems.
• Communicate regularly with clinic teams regarding scheduling needs, questions, and follow-up.
• Document calls, patient interactions, and follow-up activities accurately.
• Manage voicemails and emails and coordinate with internal departments to resolve patient needs.
• Utilize systems including Voxology, Limber, and WebPT to support scheduling and patient management.
• Notify referring providers of appointment outcomes and required updates.
• Meet established KPIs, quality standards, and monthly audit expectations.
• Participate in team huddles, one-on-one meetings, training, and coaching.

Qualifications

What We're Looking For

• 1+ year of medical office, scheduling, patient access, referral coordination, or medical call center experience
• Excellent phone communication skills
• Comfortable managing multiple calls while maintaining accuracy