Care Coordinator (Medical Receptionist/PSR)

Foothills Sports Medicine Physical Therapy; Phoenix (AZ); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Matching

Onboarding Program

Career Growth

Team Collaboration

Job summary

Foothills Sports Medicine Physical Therapy is seeking a Full Time Front Desk Medical Receptionist in Phoenix, AZ. You will be the welcoming face for patients, manage check-in/out, scheduling, and insurance verifications, and provide friendly, professional service.

This role requires high school diploma or GED and 1+ year of customer-facing experience; no medical background required as training is provided, including EMR navigation and scheduling workflows.

Qualifications

• High School Diploma or GED required.
• 1+ year in a customer-facing or patient-facing role.
• Able to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with professionalism.
• Basic computer proficiency with scheduling systems and spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals; gather information and update patient records.
• Keep patient flow moving by confirming appointments, managing waitlists, cancellations, and future visits.
• Collect copays and payments accurately, with basic tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all interactions.

Skills

Customer service

Phone etiquette

Multitasking

Detail oriented

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Overview

Foothills Sports Medicine Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team!

• Pay: $17.50-$18.50/HR
• Phoenix, Arizona 85020

What we offer

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management, operations, and leadership roles
• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in buddy system across clinic locations

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

What We’re Looking For:
You don't need a healthcare background to be great in this role — but you do need to be someone who genuinely enjoys helping people, thrives in a busy environment, and takes ownership of your work. If you've worked in any customer-facing role and want to build a career in healthcare, we want to hear from you.

• High School Diploma or GED required
• 1+ year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
• Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
• Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
• Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
• No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].