Patient Scheduling Coordinator

Colorado In Motion; San Antonio (TX); Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Employer Matching

Parental Benefits

Job summary

Texas Physical Therapy Specialists is seeking a Full Time Patient Scheduling Coordinator in San Antonio, TX. After onsite training in Live Oak, TX, you may transition to remote work while staying part of the team.

Role focuses on scheduling new patient appointments, providing exceptional service, and coordinating with clinics, physicians, and insurers to ensure accurate and timely visits.

Qualifications

• 1+ year of medical office, scheduling, patient access, referral coordination, or medical call center experience.
• Excellent phone communication skills.
• Comfortable managing multiple calls while maintaining accuracy.

Responsibilities

• Manage new patient scheduling for assigned clinics and service areas.
• Answer incoming calls and promptly resolve patient questions and concerns.
• Provide an exceptional patient experience throughout the scheduling process.
• Accurately create and update patient accounts, including demographics, insurance, referrals, authorizations, and required documentation.
• Schedule new patient evaluations according to clinic guidelines, provider availability, and scheduling requirements.
• Verify insurance coverage and coordinate authorization, PCP referral, MVA, and other specialized scheduling needs.
• Upload prescriptions/referrals into the appropriate EMR systems.
• Communicate regularly with clinic teams regarding scheduling needs, questions, and follow-up.
• Document calls, patient interactions, and follow-up activities accurately.
• Manage voicemails and emails and coordinate with internal departments to resolve patient needs.
• Utilize Voxology, Limber, and WebPT to support scheduling and patient management.
• Notify referring providers of appointment outcomes and required updates.
• Meet established KPIs, quality standards, and monthly audit expectations.
• Participate in team huddles, one-on-one meetings, training, and coaching.

Skills

Medical scheduling

Phone communication

Multitasking

Tools

Voxology

Limber

WebPT

Job description

Overview

Are you passionate about helping patients have a positive experience from their very first interaction with a healthcare organization? Texas Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Patient Scheduling Coordinator to join our team and serve as an important first point of contact for new patients.

In this role, you will coordinate new patient appointments for assigned clinics, provide exceptional customer service, and work closely with clinical teams, referring physician offices, insurance partners, and internal departments to ensure patients are scheduled accurately and efficiently.

The ideal candidate is organized, compassionate, detail-oriented, and comfortable working in a fast-paced healthcare environment. You will play a key role in helping patients navigate the scheduling process while supporting our clinics and ensuring a smooth transition from referral to their first appointment.

After completing paid onsite training in Live Oak, TX, you'll transition to working remotely while remaining part of a supportive and collaborative team. ***(Candidates must be local to San Antonio, TX- Live Oak)***

• Job Type: Full Time
• Pay Rate: ~$17-$18/ HR
• Flexible 8-hour shifts scheduled between7:00 AM-7:00 PM Monday-Thursday:/ Friday: 7:00 AM-4:00 PM

How TexPTS and Confluent Health Supports You:

• A focus to create a diverse, equitable, and inclusive workplace culture
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits

Responsibilities

• Manage new patient scheduling for assigned clinics and service areas.
• Answer incoming calls and promptly resolve patient questions and concerns.
• Provide an exceptional patient experience throughout the scheduling process.
• Accurately create and update patient accounts, including demographics, insurance, referrals, authorizations, and required documentation.
• Schedule new patient evaluations according to clinic guidelines, provider availability, and scheduling requirements.
• Verify insurance coverage and coordinate authorization, PCP referral, MVA, and other specialized scheduling needs.
• Request, follow up on, and upload prescriptions/referrals into the appropriate electronic medical record systems.
• Communicate regularly with clinic teams regarding scheduling needs, questions, and follow-up.
• Document calls, patient interactions, and follow-up activities accurately.
• Manage voicemails and emails and coordinate with internal departments to resolve patient needs.
• Utilize systems including Voxology, Limber, and WebPT to support scheduling and patient management.
• Notify referring providers of appointment outcomes and required updates.
• Meet established KPIs, quality standards, and monthly audit expectations.
• Participate in team huddles, one-on-one meetings, training, and coaching.

Qualifications

What We're Looking For

• 1+ year of medical office, scheduling, patient access, referral coordination, or medical call center experience
• Excellent phone communication skills
• Comfortable managing multiple calls while maintaining accuracy