Care Coordinator (Medical Receptionist/PSR)

Lone Peak Physical Therapy; Bozeman (MT); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching

Structured onboarding with 30/60/90

Growth pathways

Buddy system across clinics

Leadership access

Job summary

Lone Peak Physical Therapy is hiring a Full Time Front Desk Medical Receptionist to join our Confluent Health family in Bozeman, MT. You will be the first voice and face patients encounter, providing a welcoming, organized, and professional experience from the initial call through every visit.

The role is fast-paced and multi-tasking, with duties including check-in/out, scheduling, insurance verification, payment collection, HIPAA compliance, and patient outreach.

Qualifications

• High School Diploma or GED.
• Experience at medical front desk or similar clinical setting preferred.
• Strong communication, organization and multitasking skills.
• Comfort with computers, scheduling systems, EMR, email and spreadsheets.
• Ability to discuss payments, scheduling expectations, and insurance clearly.
• Calm, patient-centered approach and teamwork mindset.

Responsibilities

• Create a welcoming first impression for patients and visitors.
• Manage front desk operations: check-in/out, scheduling, insurance verification, and phone calls.
• Review, schedule, and follow up on referrals and patient records.
• Maintain patient flow by confirming appointments and handling waitlists.
• Collect copays and payments accurately and professionally.
• Uphold HIPAA standards in all interactions and documentation.

Skills

Strong communication

Multitasking

Follow-up skills

HIPAA awareness

Patient privacy

Education

High School Diploma or GED

Tools

Scheduling software

Electronic Medical Records

Phone systems

Job description

Overview

• Pay: ~$19-$20HR
• Schedule: M-F 10am-6pm

Overview

Lone Peak Physical Therapy, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our team!

• Pay: ~$19-$20HR
• Schedule: M-F 10am-6pm

At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.

What we offer:

• Health, Dental, and Vision Insurance
• Paid Time Off
• Family Building and Parental Leave Benefits
• 401(k) with employer matching up to 4%
• Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
• Clear growth pathways; many of our front desk team members have advanced into clinic management,

operations, and leadership roles

• A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in

buddy system across clinic locations

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance

verification/authorization, and phone calls

• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient

records, and helping patients understand next steps

• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling

cancellations, and following up with patients who need future visits

• Collect copays, balances, and other patient payments accurately and professionally, including basic

payment tracking or reconciliation when needed

• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Qualifications

• High School Diploma or GED
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental,

Or Similar Clinical Office Setting Preferred But Not Required.

• Strong communication, organization, multitasking, and follow-up skills
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic

spreadsheets

• Ability to discuss payments, scheduling expectations, and basic insurance information with

professionalism

• A calm, patient-centered approach with strong attention to detail and a willingness to help the team

About

Confluent Health, LLC and its affiliates are equal opportunity employers committed to building a diverse and inclusive workforce. We do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics. If you need assistance or would like to request an accommodation due to a disability, please contact us at [e-mail].